Blu Hotel Brixia Bewertungen

Antwort der Unterkunft: Dear customer, we are sorry to read of your disappointment, the satisfaction of our guests is of prime importance to us and our staff works hard to ensure excellent service. However, we feel it is appropriate in this case to clarify a few things, in fact as is the case in all hospitality establishments, all guests must be registered on arrival and it is not possible to assign a room without first registering their identity document. Our procedure only takes a few minutes, we are sorry if the short wait has upset you so much that you raised your voice and embarrassed not only the staff but also the guests in the lobby. Blu Hotel Brixia welcomes hundreds of guests every day and such a situation is definitely not in line with the ambience and clientele we are used to. We acknowledge that there was an error during payment, and the receptionist noticed it immediately and cancelled it. However, we must emphasise that although an oversight can happen, especially in a moment of confusion, in this specific case it was due to the chaos situation you created. When you returned to the Reception to report that the electronic key was not working, the staff took care to resolve the issue as quickly as possible, as is always done. It was noted to you that your car was parked not in the designated parking spaces in our large parking lot but right in front of the entrance door, as it was obstructing the entrance for other guests. We very much regret this situation as relations with our customers are important to us and we always try to meet their needs whenever possible. However, we consider it fundamental, when misunderstandings can arise, that the manners and tone in which any misunderstandings are handled are appropriate and respectful towards the operators who try to follow the guests with professionalism and kindness, an attitude that we did not find on your part. We thank you again for writing to us, giving us the opportunity to clarify our position. Best regards

Antwort der Unterkunft: Gentile Ospite, La ringraziamo per la sua recensione. Siamo felici che abbia apprezzato la cortesia del nostro personale, la comodità della camera, e i nostri servizi, inclusi la palestra fitness e il ristorante. Per quanto riguarda il rumore, desideriamo informarla che tutte le nostre camere sono dotate di infissi insonorizzati. Tuttavia, se dovesse riscontrare eventuali disagi, non esiti a segnalarcelo: saremo felici di offrirle una sistemazione alternativa per garantire il massimo comfort durante il suo soggiorno. Restiamo a disposizione per qualsiasi esigenza e speriamo di poterla accogliere nuovamente presto. Cordiali saluti,

Antwort der Unterkunft: Gentile Ospite, La ringraziamo per la Sua recensione e per aver assegnato il massimo punteggio al nostro Blu Hotel Brixia **** Siamo lieti che il Suo soggiorno, seppur di una sola notte, sia stato perfetto e che abbia avuto modo di apprezzare la comodità delle nostre camere, la tranquillità e l'accurata pulizia. È un piacere sapere che il nostro Ristorante sia stato all’altezza delle Sue aspettative, così come la gentilezza e la professionalità del nostro Staff. Le sue parole sono una grande soddisfazione per noi e motivano ogni giorno il nostro impegno a garantire un servizio impeccabile. Saremo lieti di accoglierLa nuovamente in futuro. Cordiali saluti,