Fotos des Barceló Anfa Casablanca

Antwort der Unterkunft: Dear Guest,Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you enjoyed your stay with us and that everything met your expectations. It’s great to know that our rooms were as pictured and that you found them clean and comfortable. We always strive to offer a welcoming and pleasant experience for our guests, so we’re thrilled to hear that you felt that warmth during your time here.We’re also happy that the late check-out option was convenient for you. We understand how important it is for travelers with late flights to have some extra time, and we’re glad we could accommodate you. Offering flexibility like this is something we enjoy doing to make your stay even more comfortable.Lastly, we're pleased you found our online check-in process convenient! We’re always looking for ways to enhance the guest experience, and it’s great to hear that this feature added to your comfort.Thank you once again for your kind words. We hope to welcome you back soon for another amazing stay. Safe travels, and we look forward to seeing you again!Regards,Nabil OUAHABI, Guest Experience manager

Antwort der Unterkunft: Dear Guest,Thank you for sharing your opinion of your stay with us.We apologise if you were not informed of the minibar option before your arrival. We try to offer guests an easy booking alternative that is based on the most competitive price and then propose that they add any extra services they may require.We are, nevertheless, thrilled that you had a pleasant stay with us.We hope to see you again in the future. Kind regards,Nabila KHAZRI, Guest Experience Manager

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to review your stay.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We look forward to welcoming you back on a future occasion.Best wishes,Zineb BOUYA, Guest Experience Agent

Antwort der Unterkunft: Dear Guest, Thank you for taking the time to give your opinion on our hotel. Your comments are very important to us. We are nevertheless happy that you enjoyed the breakfast, the location of the hotel and our facilities. It seems that you had a disappointing experience. The air conditioning in your room malfunctioned, which made your stay uncomfortable in very hot conditions. We completely understand how frustrating this situation may have been. We are sorry that the solution initially proposed did not meet your expectations. This does not reflect the level of service we strive to offer our customers. Please be assured that we take your comments very seriously and that checks will be carried out to prevent this type of incident from happening again in the future. Best Wishes KHALIF Zineb Guest Experience Supervisor