Ibis Casa-Voyageurs Bewertungen

Antwort der Unterkunft: Dear Khalid,Thank you for sharing your detailed feedback. We truly appreciate your compliments on our great location and the friendliness of most of our staff.However, we are very sorry to hear about the issues you experienced during your stay—such as the lack of water, slippers, and toothbrush, as well as concerns about the cleanliness and the attitude of a team member. These are not the standards we aim to uphold, and we sincerely apologize for the inconvenience caused.Please be assured that we take your comments seriously. We will immediately review our room amenities, housekeeping, and staff training to improve these areas. Your remarks about room size and pricing are also noted, and we will reflect on how we can better meet guest expectations.We hope you will consider giving us another chance in the future to provide you with a much better experience.Kind regards,Hotel Ibis Casa Voyageurs

Antwort der Unterkunft: Dear lao ZHANG,Thank you for sharing your feedback regarding your recent stay. We appreciate your acknowledgment of our convenient location and cleanliness. We understand that room size can be a concern, and we strive to offer comfortable accommodations tailored for various needs, including business trips.Goodbye,ibis Casa-Voyageurs

Antwort der Unterkunft: Dear Guest,Thank you for your feedback. We are glad you found the beds comfortable. We also appreciate your suggestion regarding the carpet and will review it to ensure an even more pleasant experience for our guests.We hope to welcome you again soon!Best regards,

Antwort der Unterkunft: Dear Bernie,Thank you for your positive feedback regarding our hotel's location. We are pleased to hear that you found our proximity to Casa Voyageurs station and the nearby shopping mall convenient for your stay.Best regards,ibis Casa-Voyageurs

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and that you encountered several inconveniences during your stay.We’re sorry for the confusion regarding our location. While we are indeed situated close to the train station, we understand that navigating the area—especially for the first time—can be less straightforward than it appears on the map. We will look into how our location is presented online to avoid similar misunderstandings in the future.Regarding the issues in your room, we apologize for the missing towels and for the delay in resolving the matter. Your comments about the lack of a bath mat and hand towel are also well noted. We understand how frustrating it must have been not to have these essentials readily available.As for the absence of an in-room phone and the response you received from the reception, we are genuinely sorry. This is not the level of service we strive to provide, and we will address this with our team to ensure better communication and courtesy going forward.We value your feedback greatly—it helps us improve. While we regret that your stay was disappointing, we hope you’ll consider giving us another opportunity to offer you a better experience.Warm regards,The ibis Casa Voyageurs Team

Antwort der Unterkunft: Dear Fatimaezzahra,Thank you for taking the time to share your feedback.We’re glad to hear that you appreciated our convenient location. However, we’re truly sorry that the rest of your experience did not meet your expectations. Your feedback is very important to us, and we would welcome any additional details you’d like to share so we can better understand how to improve.We hope to have the opportunity to provide you with a more satisfying stay in the future.Kind regards,The ibis Casa Voyageurs Team

Antwort der Unterkunft: Уважаемый Гость,Благодарим Вас за то, что нашли время поделиться подробным отзывом о Вашем пребывании.Мы рады, что Вы оценили удобное расположение отеля, комфорт кроватей, чистоту белья, а также вежливость персонала и возможность бесплатного хранения багажа после выселения.В то же время мы сожалеем, что некоторые аспекты Вашего пребывания не соответствовали ожиданиям, особенно размер номера и организация завтрака. Мы также приносим извинения за задержку начала завтрака и связанные с этим неудобства, особенно при ограниченном времени. Ваши замечания относительно качества напитков и выбора на завтрак также будут переданы ответственным службам для улучшения качества сервиса.Мы ценим Вашу обратную связь, так как она помогает нам становиться лучше, и надеемся иметь возможность вновь приветствовать Вас в будущем, чтобы предоставить более комфортный опыт.С уважением,ibis Casa Voyageurs

Antwort der Unterkunft: 尊敬的客人，非常感謝您分享如此真誠又可愛的評價！我們很高興得知，在沙漠旅程之後，您在 ibis Casa Voyageurs 得到了舒適和放鬆的體驗。看到您提到酒店和房間的香氛讓您感到安心與開心，我們整個團隊都非常感動。能夠在您趕早班飛機、乘坐火車前，為您提供一個乾淨舒適的休息環境，是我們的榮幸。期待未來再次歡迎您的到來，祝您接下來的旅程一切順利！誠摯問候，ibis Casa Voyageurs 團隊