Sina The Gray

環境很好，市中心，非常方便。

My husband and I were impressed with the overall quality experience we had in this hotel. We were apprehensive when we booked this hotel because we normally do not stay in Small Luxury Hotels (SLH) we are used to the big hotels however we were amazed by the hospitality of the staff, from the lady who checked us in to the bell man. Not only that, the room is well appointed and it’s also very clean. They also had a turn down service. In addition, the hotel is literally at the back of the Galleria Vittorio Emanuele II shopping arcade. If you love shopping like me then this is your best option. It’s also near the Duomo Milano. We will be back in Milan in a few months and will definitely stay here again. Being in the middle of Milan with great amenities! You cannot beat that.

The location of the hotel is really amazing. It's around the corner from the Duomo and shopping. However, make sure you really check the size of the room you're booking. It's the tiniest room I've ever stayed in, with only about 1.5 feet around the edge of the bed and that's it (there wasn't really even room for me to unzip my suitcase without it blocking access to the bed). I also had a few awkward surprises with my bill. I was told at check-in that I had access to the breakfast in the morning...but at check-out, they tried to charge me 28 euro for it. They did remove the fee after I explained I was told it was free, but it took a few minutes of awkward discussion. The other thing I wish they had made me aware of was a 5% "discretionary" charge added to the bill to tip the staff. Given the cost of the room, this was not a small fee, and I had not even stayed for 24 hours (there was no room cleaning, and I barely interacted with the staff). When I expressed concern, I was made to feel pretty guilty about not wanting to pay and wound up agreeing to it. Given the amount, this really should be mentioned up front at check in, especially since most hotels do not charge this. Overall, I'd still consider staying here again. Aside from checkout, everyone at the hotel was very kind and helpful. Just make sure you check the room dimensions and understand the hidden fees so you aren't surprised.

A beautiful hotel in a perfect location. We stayed here over the Christmas holiday. The service was impeccable and the staff was extremely friendly. The rooms were beautiful and we loved the style. We are looking forward to returning for another visit soon.

The hotel is brilliantly situated in the centre of Milan, just across from the Duomo, many cafes and restaurants and the fabulous Milan shopping; we have stayed there many times. The staff are professional, friendly and helpful. The rooms and bathrooms are spotlessly clean and extremely comfortable. We highly recommend Sina The Gray! Liz K.