Alfiz Hotel

This place feels like it came straight out of the imagination of the great Gabriel García Marquez—elegant yet intimate, vibrant, and rich in culture. The Viceroyal Suite is truly out of this world. Congratulations to the team who restored and now runs this historic mansion. It is perfectly located within the city walls, with great restaurants, museums, and bars all within walking distance. The lobby exudes sophistication, and their breakfast offers a delightful taste of Colombian Caribbean cuisine. The pillows could be a bit better, but the team was receptive to our feedback. Overall, great service and atmosphere. Highly recommended for couples seeking a romantic experience.

The place is beautiful and just what we wanted. It’s right in the center, you walk out right onto the busy streets of Cartagena in the walled city, yet it’s far enough away that it’s very quiet at night. It was very hot when we were there but the rooms ac was great and made it a very comfortable night. The pool is refreshing during the day and it’s nice to sit on the rooftop and have a glass of wine before going out. Service was amazing! Breakfast was delicious, the cooks were so friendly and accommodating. The receptionist Alejandra, was always on top of everything and make sure we had everything we needed. The other receptionists Maria & Karina were also very pleasant and always there to help answer questions and recommend places to visit or restaurants to eat at.

Beautiful room with balcony overlooking the street (totally quiet with double glazing). Very comfortable, pretty lounge with free coffee, excellent breakfast cooked to order, lovely helpful staff. Little swimming pool and great location in the old town added bonuses.

Personal, charming, nicer than in the pictures. Great included breakfast. Perfect location in the walled city. Helpful with securing taxis for us and flexible about keeping our bags for quite a while after checkout. Good price for what you get.

Either this hotel has an influencers bumping their property reviews higher, or it benefits from not having a true comparison to hotels in Cartagena even those that it neighbors. Having spent a few nights in CTG especially in the old city., here’s a brief rundown of my experiences with Hotel Alfiz The good - * prices are very low especially for the size of the rooms. Ours was a loft style 2 bedroom suite. * good location - but CTG is like Venice, everything is close by for the most part. * clean * the wifi did not break down. The terrible - * awful service quality and amenities in every conceivable aspect. Unfriendly staff that disappoint in the way they manage to be transactional than welcoming. (“Airline economy cabin crew” is what springs to mind) * pedantic to the point of annoying checkin. They insist on you shoving off a Google form for checkin - mostly for marketing. While they take a scan of your passport. Imagine the other hotel checkins with welcome drinks and smiles while they do the typing for you. * no porter/help with luggage till make them - even from a cab or from reception to room or from checkout to taxi (especially if you don’t want to spring for their shuttle service) * no proper espresso machine, a Holiday Inn express type coffee machine in the reception that you make yourself and then you take it up to the pool/outdoor areas/room yourself. * the pool itself is a slightly larger, slightly shallower bath tub with a pool deck for 2 people .. and then you squeeze by those unfortunate guests and try not to knock them back into the water. **real world amenities in the room are sorely lacking or maybe they are too first world problems - like a box of tissues or accessible phones to call the unhelpful staff (ours was a 2 storeyed loft with a phone all the way upstairs. * NO RESTAURANT.. which means that their breakfast was also brought in from elsewhere.

Enter a wooden door into history. The rooms are unique, the beds are comfortable, the rooms spotless, the staff are friendly and helpful. The position is ideal and most of the major places of interest are only a short walk away. The walls are nearby and you have a fine choice of restaurants and bars. Start breakfast with freshly squeezed juices, follow with seasonal fruit and a variety of eggs cooked to order. I booked two trips with the reception and immensely enjoyed both.