Decameron Cartagena - All Inclusive

Not worth it! So many hotels around to chose! please don't come here. I came here bcs I wanted to get to know the city and thought it would be convenient to be centrally located. Bad service. No AC!!!!!!, no TV!! ( cable was not working), building is old, dirty and downgraded. A lot of ppl complaining it was hot in their rooms, the rooms are very old, cracked walls and closets falling and when I complained to supervisor , he said he could only listen but not do anything. What type of service is that? The lock of the door doesn't work, it was hard to open the door... everyday is something new, and more people that complain and don't do anything about it, it's all pocket money and not intended to upgrade hotel nor improve customer service. It's been day 2 and still have the AC down, no rooms available with AC and they forgot all about the complains. Bed sheets they use the same, they don't give extra clean towels!... If you are one that looks at reviews before going somewhere, please take this one seriously. If you want nice hotel and amenities go to a different hotel, Not this hole of hotel.

One of by best experience ever, the hotel is great and everything is worth. The pool, the service and the people who work there is great always trying to help you. We had a room with and excellent views. The restaurants were delicious and the beach was beautiful

When going to the beach be ready for a constant flow of locals trying to sell things to you the entire time, including massages and getting your hair braided. The umbrella and chairs have the name of the resort of them but you pay the men hanging around to use. The room smelled all the time, the mini blinds should be trashed and there were no wash clothes provided. The entire place needs to be renovated and upgraded. Food was not available 24 hours each day at the resort. The bright spot is the staff were very sweet.

The worst experience I've ever had in a hotel, nothing to do with what they publish, the rooms are so embarrassing, broken curtains, garbage on the floors, slippery floors and cockroaches in the room, we had to leave the hotel and book at the stellar hotel, we went from hell to heaven Apart from that there was no money back Totally disastrous

Our stay here was part of a package with Air Transat. We arrived Friday and spent 3 nights here before heading to Decameron, Baru, for 11 nights. The hotel is very close to the "walled city" , which has so much history and a must if you stay in Cartegena. The hotel was a bit worn as far as rooms go with very loud air conditioning. Our friends complained of the same, so bring ear plugs. The beach is located right across the street. Food was very satisfying, with most of the same selection for breakfast and lunches. Dinner reservations are done on a mobile app, which is great. There are w bars, but not open at the same time, so getting drinks during the day means long lines and wet conditions at the pool bar. Also, the only restroom other than going to your room is by the pool. The highlight of our stay was Carlos Miranda! He was so helpful, especially if your Spanish is rusty or you don't speak it at all. We would come back just to see him!

Antique adequations and stuff, not reasonable price - quality, better look for other options. And people at front desk do not smile, I suggest going to a new hotel and eat outside, it will be cheaper, and the installations will be better by far.