Novotel Nantes Carquefou

Personnel sympathique pourtant, arrivée effectuée vers minuit et arrivée au petit-déjeuner à 9:40 alors qu’en semaine, je n’avais pas vu l’horaire maxi: 9:30…

This is our second time staying in this hotel. We purposely returned to this place as it has a swimming pool which was ideal to cool down for our boys after a 10-hour journey. Unfortunately, the pool was closed, and our boys didn't get to enjoy the facility. I had booked a double and a twin, but on arrival, the receptionist was surprised and asked if we would be happy with 2 doubles. My boys didn't want to share a bed (16 & 17years old), so a sofa bed was opened for them not to share bed. Bit disappointing when you pay over 120euro (excluding tax) for a room. Also the carpets in the rooms badly need to be changed. The dinner (though pricey for a stopover hotel in an industrial zone) was delicious, and our waitress Patricia was wonderful. She went above and beyond without us asking anything. The whole staff was actually really nice. Breakfast was tasty. We arrived at 9am. (30 mins before closing). I was disappointed with the hot chocolate which was water and chocolate powder from a machine and there was a few things already gone and not replenished: fresh milk, sausages, scrambled eggs, bacon and fresh fruits. This is not acceptable for a €17 breakfast. Overall, it was a handy but pricey stopover

We stayed there for a wedding nearby for two nights at the end of August. Situated on an industrial park and with very little in the local area the hotel is completely unsuitable for tourists, Our very small room (272), had holes in the curtains, a blocked sink in the bathroom, the woodwork was badly chipped, no safe, and would have been poor as student accommodation.Overall the hotel looks very tired. The pool is pleasant but the garden is scrappy. The hotel is situated on 2 floors but there is no lift. On arrival on Saturday we asked the front desk to book a taxi to pick us up from the wedding venue at midnight on Sunday to bring us back to the hotel. The next day I had several messages from the taxi service demanding payment as the driver had gone to the venue on the wrong night. The desk was sympathetic and accepted they had made a mistake. When we asked them to ensure there would be a taxi to pick us up at midnight on Sunday they assured us there would. Sad to say there was no taxi and we had to make alternative arrangements. Any tourist would be better to stay in central Nantes.

Spent one night in a family room. Comfortable hotel. Lovely meal in restaurant. Good breakfast next morning - although slightly crowded around the buffet area. Very friendly waiting staff at breakfast. Highly recommend for convenient stopover.

J’ai séjourné deux nuits au Novotel Carquefou à Nantes, et malheureusement, mon expérience a été entachée par un manque flagrant d’hygiène. Lors de mon départ, en vérifiant que je n’avais rien oublié dans la chambre, j’ai découvert sous le lit des pétales de rose, une cigarette électronique et une bouteille de soda vide. Autrement dit, le ménage a été négligé, voire totalement oublié, et ce, depuis un bon moment. Pour un hôtel de cette catégorie et en tant que membre Diamond du programme de fidélité, c’est tout simplement inadmissible. Si l’accueil et les services annexes étaient corrects, cet oubli majeur remet sérieusement en question les standards de propreté de l’établissement. Une mise à niveau du ménage est plus que nécessaire.