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Verifizierte Bewertungen
Lage8.8
Ausstattung8.8
Service8.8
Sauberkeit8.8
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Alle Bewertungen(44)
Positive Bewertungen(41)
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Negative Bewertungen(3)
Genaro
Aufenthalt im Okt. 2023
Pärchen
40 Bewertungen
4.0/10
Bewertung vom 17. Jan. 2024
Not coming back .. dirty room and rude staff , old rooms and old bed
Wir haben 2 Nächte im Schlosshotel verbracht, alles war sehr gut, von der Aufmerksamkeit an der Rezeption bis zu dem Mann, der das Gepäck trägt, das Hotel ist erstaunlich und sehr sauber, die Zimmer sind sehr sauber und sehr beeindruckend dekoriert, wir haben lego in england besucht, das hotel hat uns sehr gut gefallen, aber das kalifornische hotel war noch erstaunlicher, wir haben es geliebt, von der sauberkeit der zimmer bis zum service in der lobby. hier möchte ich eine anerkennung an Jorge Ignacio aussprechen, ein sehr freundlicher mann, er hat meinen kindern lego-abzeichen gegeben und uns zur wäscherei gebracht, die wirklich etwas versteckt ist, aber von da an gab es einen großartigen service von diesem jungen mann und allen angestellten dieses wunderbaren hotels. Wir werden wiederkommen.
Antwort der Unterkunft: Hello Ursula, Thank you for taking the time to share your 5-Star Review of the LEGOLAND California Hotel with us!!! We are delighted to hear that you loved your stay with us, and that Jorge in particular provided excellent service to you and your family! We hope to see you again soon! Warm regards, Celeste Lepper Guest Excellence Managing Team LEGOLAND® California Resort
Gastnutzer
Aufenthalt im Mai 2025
Anderes
2.0/10
Bewertung vom 3. Juni 2025
The worst hotel I've been to in years. The curtains were too small and didn't close the window, so we were in a glass case. The safe didn't work. There's a text message contact system instead of use whatdapp.. so if you don't have an active phone plan, you can't contact anyone. The TV didn't have the check-in activated even though I checked 24 hours in advance. We did the reservation for five, and there were beds ready for four. The welcome amenities were for four, not five. We have three children. We did a treasure hunt game to open the safe case, and there were prizes only for two. They have no attention to detail. The standards are truly very low. Terrible experience. I've stayed in Airbnbs that are much better than this attempted hotel.
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Ryan Renee R
Aufenthalt im Okt. 2024
Familie
10.0/10
Hervorragend
Bewertung vom 29. Nov. 2024
Legoland never disappoints!! This is our 6th trip and 2nd one this year. No detail is left untouched. The customer service is amazing and our whole family enjoys everything about it. Be sure to ask the employees for Mr Gold - we actually got one this time!!!
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Antwort der Unterkunft: Hello, Thanks for the 5-star review and for being such a dedicated guest to LEGOLAND! We are so happy to hear you continue to enjoy every visit to our resort and even got to find Mr. Gold on your most recent visit. We send our Congratulations and hope to see you and your family even more in the future! Warm regards, Lauren McClellan Guest Excellence Managing Team LEGOLAND® California Resort
Gastnutzer
Aufenthalt im Apr. 2025
Anderes
10.0/10
Hervorragend
Bewertung vom 21. Mai 2025
We had such a magical time at the Legoland California Hotel! The lobby staff, especially Jorge and Jessica, went above and beyond to make our stay special. The room was beautifully decorated, and the breakfast buffet was a highlight of each morning. The attention to detail and the friendly customer service made this a truly unforgettable experience. Five stars!
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Gastnutzer
Aufenthalt im Apr. 2025
Anderes
10.0/10
Hervorragend
Bewertung vom 17. Mai 2025
The experience at the Legoland California hotel was unique we loved our stay at this hotel, the stay was pleasant we had a good experience here. first of all I would like to recognize 2 employees who made a great time Isidora and Jorge from the Lobby, for their great treatment and kindness.
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Gastnutzer
Aufenthalt im Apr. 2025
Anderes
10.0/10
Hervorragend
Bewertung vom 11. Mai 2025
The customer service is first class, the proximity to the park and the hotel facilities are well thought out. The decor, the atmosphere, the buffet lines are perfect. This place is magical and very well priced. It's not cheap, but the value is spot on and we will definitely be back. Daily room service includes water, juice, new Lego toys... and the usual cleaning service. Jorge from Lobby made our morning by sharing a Space Baby with us, it was great for my daughter, very nice, congratulations for your great Job. The Legoland Hotel is right next to Legoland Park and the Castle Hotel. Guests have access to the Castle Hotel: laundry (free!), outdoor playground, screen cinema. Early access to the park was one of our favorite benefits.
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Joel A
Aufenthalt im Apr. 2025
Familie
10.0/10
Hervorragend
Bewertung vom 6. Mai 2025
This place was great at bringing the pirate feel to the room and tying it in with Legos, complete with Treasure in the safe after completing a treasure hunt through out the resort. Although the first night we discovered the thermostat in the room didn't work, the texting system they have in place went smoothly & staff responded in a timely fashion. The elevators are a big hit with disco ball, flashing lights and loud music piped in while it's moving between floors. Good luck resisting ye urge to dance while using it! A little bit on the pricey side but we'll worth it for the kids experience. The staff is mostly friendly, especially Jorge in the lobby. I greeted him in the hallway and he greeted me back. I chatted with him a bit, and during the conversation I asked him where I could get a blanket and a couple of waters, and he was kind enough to help me. That's commitment to the guest. But all in all, It's a GREAT hotel; not too crowded, fun events for the kids (and grown ups). Definitely will visit again.
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Antwort der Unterkunft: Hello, Thank you for the 5 star review! We are delighted that you had an AWESOME experience with us at the LEGOLAND Hotel! We are glad that we were able to quickly respond to the broken thermostat and that the disco elevators were a hit with your family! We are also glad to hear about how friendly Jorge was! We will be forwarding your interaction to Jorge's managers so he can get the recognition he deserves! We hope you had a wonderful day! Warm regards, Max Gallagher Guest Excellence Managing Team LEGOLAND® California Resort
Erick C
Aufenthalt im März 2025
Familie
10.0/10
Hervorragend
Bewertung vom 29. Apr. 2025
We loved our stay at the Legoland Hotel. There is so much to do for the kids. Every night there was an outdoor movie, playgrounds, swimming pools, meet the characters, story time, a dance party every night, different restaurants, a dance party in the lift and of course LEGOS! We really enjoyed our Indiana Jones themed room and took advantage of all the activities and amenities the Legoland hotel had to offer. The staff was friendly and helpful a special thanks to Jorge Ignacio from the lobby very nice and friendly person does a good job here explaining us about the activities in the hotel. Everything was clean. A very fun place for kids.
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Antwort der Unterkunft: Hello Erick, Thank you for taking the time to leave us some feedback and an AWESOME 5-star review! We are so glad to hear that your stay at the LEGOLAND California Hotel was so wonderful. We love knowing that you found the hotel to have a lot of fun activities for your family and were able to participate in most if not all of them! We are happy the room was comfortable, and the decor was to your liking as well! Thank you for highlighting Jorge's interaction with you and ability to deliver exceptional customer service, it sounds like his actions enhanced your time with us and it is very important for us to deliver meaningful memories to all our guests! We hope everyone had a wonderful time and we are excited to see you again soon! Warm Regards, Monica V Guest Excellence Management Team LEGOLAND California Resort
Ken P
Aufenthalt im März 2025
Familie
10.0/10
Hervorragend
Bewertung vom 26. Apr. 2025
We had a wonderful stay. Guest services was incredibly nice. The valet and Bellman name Eli was very kind and helpful. He gave us suggestions on places to eat and helped our children with the treasure hunt. We can’t wait to come back next year.
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Antwort der Unterkunft: Hi Ken, Thank you so much for the 5-star review! We are so glad to hear you had a wonderful stay with us that was elevated by your experience with Eli. We will be sure to share your comments with their team, so they may be properly recognized for their dedication to our guests. We hope you enjoyed the treasure hunt and many other amenities we had to offer. Have an AWESOME day! Warm regards, Lauren McClellan Guest Excellence Managing Team LEGOLAND® California Resort
Tabata J
Aufenthalt im März 2025
Familie
10.0/10
Hervorragend
Bewertung vom 14. Apr. 2025
Interactive lobby, dance party elevators, theme rooms, nice heated pool, breakfast buffet included, friendly staff, lego character appearances, evening entertainment, safe in room with a daily lego surprise. Jorge from the lobby, the hero of the hotel, took us to check in in the morning for breakfast, he gave us one of his miniatures and he keeps the playground very clean for the kids to keep on playing. No cons, cleanliness is actually pretty good compared to most kid friendly places-- kids make everything messy. tip: order food delivery or go out to dinner. I ordered Starbucks in the morning, Cava for lunch & we had a great dinner at King's Fish House one night.
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Antwort der Unterkunft: Hello tabataj2025, Thank you for taking the time to share your 5-Star Review of the LEGOLAND California Hotel with us!!! We are delighted to hear that you loved your stay with us, and that Jorge provided excellent service! We are also happy to hear that you were pleased with the cleanliness as well. We hope to see you again soon! Warm regards, Celeste Lepper Guest Excellence Managing Team LEGOLAND® California Resort
Heidi M
Aufenthalt im März 2025
Familie
8.0/10
Sehr gut
Bewertung vom 9. Apr. 2025
Legoland has such awesome attention to detail/theming. It really adds to the experience. We really enjoyed our stay. It’s hard to be in a bad mood getting out of that fun elevator! Go take pics by theme park sign after breakfast, before people start lining up.
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Antwort der Unterkunft: Hello Heidi, Thank you for the 4-star review! We are so glad you enjoyed all the hotels had to offer with our theming and our fun elevators! We are so glad it made a great impact on your morning. We additionally are glad that you got to take some amazing family photos after your breakfast at our hotel! We hope these pictures create some AWESOME memories! We are glad that you enjoyed your stay and hope you can come back again soon for another AWESOME visit! Warm regards, Max Gallagher Guest Excellence Managing Team LEGOLAND® California Resort