Carbis Bay and Spa Hotel

房間明亮，房間（包括洗手間）的窗外，雖然沒有正對着海，也是一片整潔的草坪和海的景色。餐廳和幾步之外的海灘，就更不用説了。安靜愜意的海。 提醒：餐廳一定要提前預訂！

We were given room 118, a junior suite in the main building, which is apparently the largest and most luxurious of rooms available there. The website says of the junior suites "They are sanctuaries in which you will most likely be tempted to loll for long, languorous hours.". That wasn't the case for us. The noise from 7am - 10:30pm was on-going as the room overlooked an open-air service area where the staff were regularly emptying trash and slamming doors and wheelie bin lids. One evening a staff member down there went on a swearing rant to his colleague, and early one morning another was loudly dragging metal trollies to and thro at comical decibel levels for half an hour (ive attached a photo of this, showing the guy in a high-vis, pushing a trolly past the wheelie-bin). I showed a video demonstrating how loud and awful this was on reception when checking-out and was told I should've just asked to switch rooms. Well, that would've helped us, but that's not really a solution is it? So some other sap is going to get this room instead? In hindsight I would've asked to change, but at the time it felt like an ordeal as we'd unpacked and I didnt think things would get worse as the days went on (lesson learned). The noise wasn't helped much by keeping the windows shut, which we couldn't really do as the room was soo hot. Even at 13 degrees outside we had to keep the windows open so it would've been unbearable above 20 degrees (no aircon, just a fan). The room was also quite tatty, with a large footprints-sized hole in the carpet and stains just outside the bathroom. Woodwork and plaster was flaking in parts. An absolute joke of a room in a hotel that claims to be 5 stars. The staff seemed nice for the most part, though we had to chase them up for things on several occaisions and were practically ignored on the first day of breakfast despite there being as many staff walking around as guests seated. When I complained on checkout about the room, a senior member of staff (introduced herself as Emma) said she'd email me seeing if she could help make up for the troubles we had (discounts on further stays or something), but over a week later i've got nothing. So it's not just the junior staff in need of training. Our stay wasn't totally ruined as the location was great for exploring the south of Cornwall, and was close by to some great restaurants other than the expensive hotel ones on offer (we decided not to chance them after the breakfasts were so mediocre). The spa area was the main highlight for us, which overlooked the beach, and was a great way to rest after a day of walking around. I don't think we'd return though and wouldn't recommend the place unless you really want to use the spa.

If you are looking to have an exclusive holiday or simply a few days away from the hustle and bustle of life, then this is the place for you. Cornwall at it's finest with the golden soft sand between your toes and the crystal clear blue waters are not to be missed. Who needs to go abroad when we have this on our doorstep! My friends and I have just recently stayed for the weekend to celebrate a special birthday. The staff were so very helpful from start to finish and were even in on the surprise and helped to decorate the superior lodge that we stayed in with birthday bunting, balloons, banners etc along with making sure the champagne was on ice ready for the celebrations to commence. We can't thank Harriet, Ilma and Paul the concierge enough for all their help with everything to make sure our stay was memorable. They certainly went above and beyond for us, thank you! The lodge is exceptional inside as everything is provided for all your needs, the highest standard and quality furnishings have been used throughout along with modern technology. Large patio doors open into your garden being a generous size with your own private hot tub having views over the golden beach which you have private access, so going for a sea swim is only a couple of minutes walk away. The 3 double bedrooms are of a generous size with walk in wardrobes and en-suites all having their own private balcony to take in the panoramic views. We booked Walters on the beach for dinner, all I can say is that the service and the food was superb! Good variety on the menu to choose from and they catered for our dietary needs. This was my first time at the hotel and it certainly won't be the last, we are already planning our next visit. Thank you one an all for such an amazing experience in the most beautiful of locations.

Excellent family stay in July 2024. Pros Exceptional customer service at concierge (Tyler) and hospitality/reception (Jamie-Lee) Spacious clean apartment which was perfect (maple 4) Beachfront location with live music in an idyllic setting Topped up fridge daily with water and milk No tray charge for room service and meals were of 5 star standard Freshly cooked breakfast to order, option for a hamper delivered to your room if you prefer slow start. Beautiful spa and treatments Even better if… More variety of products in room delivered breakfast Hamper to accommodate family (no cereals or toast etc) Room wasn’t hoovered on one day and some generic cleaning sprays to keep on top of kitchen would have been helpful.

We stayed as a group of 5 friends to celebrate my big birthday and it couldn't have been any more perfect! We stayed in Lodge 7, which has 3 large bedrooms and bathrooms and on the ground floor has a lovely open plan kitchen, dinning area and lounge. The rooms all have a balcony with the most incredible views of the beach and turquoise sea and are nicely decorated. We had a private hot tub outside and we loved relaxing in there as we were lucky with the weather. We could walk straight on to the beach, and enjoyed a stroll and swim in the sea before breakfast! Dinner in Walters was delicious and our breakfast was delivered to our lodge, which was a really nice touch. We used the spa as well, and the outside pool was heated and has a stunning view. There's also a sauna and jacuzzi and a bar. The staff were so helpful and friendly, and even helped with arrangements for a birthday surprise (thank you to the lovely ladies on reception). The concierge popped by to check if we needed anything and helped with our bags. I would highly recommend this hotel and I hope we will be able to return again.