Hotels in der Nähe von Condomínio Gran Ville Massaguaçu, Caraguatatuba

Ich war im September 2019,beim Ankunftstag haben wir in ein kleines Zimmer gestellt, mein Gepäck ist nicht ins Zimmer gekommen,die Dusche ist nicht heiß und der Geruch von Mopho ist absurd,Ich ging in die Rezeption klagen und erzählte mir, dass erst am nächsten Tag auswechseln könnte Zimmer,Am nächsten Tag wurde das Zimmer mit einem anderen viel besser und geräumig ausgetauscht. Aufmerksamkeit: Verbesserung des Frühstücks,Wechseln Sie die Gerichte für weiße Gerichte, die Synonym für Reinigung ist,Verbessern Sie die Optionen für das Frühstück. Die Kühle müssen auf dem Tisch bleiben und nicht im Eis, das fand ich merkwürdig. Positiv:Der Pool ist ausgezeichnet, riesig,schön. Die Mitarbeiter sind nett.

I got the chance to stay for a business visit. The hotel is very familiar and the guests are not troublemakers. By the checkin counter, i got the gentle smile of the manager and she was great while explaining me all the hotel book of rules, which naturally include parking, covid thing, power feed in the room's electric sockets (220v-BR-3 round displaced pins), they have socket adaptors for those who need, and so on. The entrance price room was small but enough for what i needed. I cannot mentiona bout the others. They have a cosy swimming pool and a very confortable restaurante. I would definitely recommend this Pousada. Fiquei nesta pousada para uma viagem de negócios. O hotel tem ambiente familiar e os clientes não são os tipos causadores de problemas. Já na chegada, fui recebido com um gentil sorriso da gerente Paloma, que foi toda cuidados em me explicar todas as regras do hotel, inclusive, estacionamento, covid, voltagem das tomadas (220v) no padrão brasileiro de três pinos redondos com o central deslocado. Pode pedir na recepção por adaptadores a este padrão. Fiquei no quarto mais barato e sim, era o menor, mas suficiente para o que eu precisava. Não posso mencionar os outros. Uma aconchegante piscina e um restaurante confortável. Eu definitivamente recomendo esta pousada e me hospedarei mais vezes.

For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches. * WIFI did not work on my bedroom when I called the front desk to complain, they told me that I should work from the lobby and that the internet was poor in my room. * We were in Ilhabela for a wedding party and 9AM (on a SUNDAY) on the day after the wedding, we were woken up by the staff for room service. They placed us on the farthest room in the complex in the middle of a construction zone. We were disturbed my the sound of a drill one morning as well due to the construction. * All remote controls did not have batteries. We had to physically go to the lobby and request batteries. Staff had a bowl with a bunch of used batteries and I had to ”fish” for the ”good” batteries. Staff was not friendly. * They pull a scam to charge R$5 reais per 1 beach towel. The hotel should just increase the daily rate by R$5 and make sure that you threat your customer with more than 1 towel per guest per day. We go there to relax and not worry about such ”small” things. We had a boat tour and when we can back, after a all day event, we could not get a fresh towel to enjoy the pool for the rest of the day. Staff was very rude, inflexible, and gave my family a huge headache charging USD $4 for 4 towels. At the end, I fought very hard and fees were voided. For someone on vacation, this is totally not necessary. * Breakfast buffet was nothing much different than an average hotel. Again, for the price, I would expect much more.

It has a nice location, close to the historic center, restaurants, shops and the beach. The rooms are basic but cozy, it is nothing fancy. We were out in tours so we spent little time in the hotel, we only came to sleep. The breakfasts are normal and the interesting thing is to try the local food, it was good too. Loved the natural orange juices!

Sehr gut gelegenes Hotel, in der Nähe des historischen Zentrums, aber ruhig. Auch wenn Sie in einem Standardzimmer geblieben sind, war es sehr komfortabel. Alle sehr erfahrenen und leistungsfähigen Mitarbeiter. Sehr guter Pool. Restaurant mit leckeren Gerichten. Durch die direkte Buchung mit dem Hotel, wir , bieten die halbe Pension Option, die nur sehr wert ist. Kleiner Punkt für Verbesserung': Es sollte eine Dusche in der Nähe des Parkplatzes geben.