The Onyx Apartment Hotel by Newmark Bewertungen

Das Personal war sehr freundlich. Das Zimmer war gemütlich, aber nicht besonders sauber, und alles war übermalt, um neu auszusehen. Es war jedoch klar, dass das Hotel etwas Pflege braucht. Insgesamt war es für einen kurzen Aufenthalt okay. Ich glaube nicht, dass ich länger als ein oder zwei Tage dort hätte bleiben können.

Gute Lage, nur 15 Gehminuten vom Victoria & Albert Museum entfernt. Das Apartment ist geräumig und bietet gute Einrichtungen wie Fitnessstudio, Restaurant, Café und Pool. Hilfsbereite Rezeption. Bequeme Betten. Keine Adapter im Zimmer.

The location is perfect, just right across CTICC. Reasonable price with great quality of stay. Suitable for family and a group of friends.

Overall an alright stay at the Onyx during our 5 day trip to Cape Town. Enjoyed the breakfast, had a comfortable sleep, used the self-service laundry (quite a hassle, because it is accessible via the parking in what felt like the other building) and availed the free parking in 1 of 3 levels! Felt safe in and around the hotel, not that we went walking late at night, but it seemed quite safe. A few of the reception staff could benefit from some training to be a bit more responsive. We were first allocated a room with a tiny bathroom and to request a room with a better layout was quite a challenge, with the reception lady's poor responsiveness. Shifted to a much better, but smaller room with a bigger better bathroom. Housekeeping takes forever to deliver water bottles to the room, sometimes even forgets requests altogether.

Do not book here -the customer service is unacceptable. I reserved a room for my parents at The Onyx Apartment Hotel in Cape Town and emailed a month in advance to confirm whether breakfast was included in the rate. A representative, Belinda Visser, responded and assured me that all their rates include breakfast. However, when my parents arrived, they were abruptly told that breakfast was not included. The on-site manager was dismissive and made my father feel as though he simply wanted him to leave. There was no acknowledgment of their staff’s mistake, no apology, and no attempt at compensation. They repeatedly insisted that the booking showed “room only,” refusing to take any responsibility for the misinformation provided by their own employee. Overall, the experience was extremely disappointing. Be aware of the way they treat their guests and their lack of accountability.

Good location. Except the traffic is heavy during peak hour if you try to go in and out the area

What a great place

Absolutely cost, tidy and up to expectations

All good, neat and clean.

Really enjoyed our stay. The room was a good size, clean, tidy and serviced daily. Staff were friendly and attended to all our needs. Lovely bar area and YU restaurant was sublime, well worth visiting.

Great staff, clean, nice rooms, great breakfast

環境挺好的，房間的設施也是應有盡有，空間很大，風景很好，有點像個小套房，重點是早餐也很好吃，在這呆了5天，每天都吃到撐！！而且酒店會提供轉接頭，很省心

房間裝修和廚具都很高級，烤箱大冰箱微波爐麪包機都有，沙發凳子一應俱全，客房服務人員大多都不錯，周邊區域也很安全，步行五分鐘之內有一個大超市，樓下還有亞洲餐廳，早餐可預訂可自助，非常值得入住，唯一建議淋浴處設定扶手以利安全。

Отель расположен в относительно безопасном районе. До Вотерфронта пешком минут 20. За подобное качество номеров - цена полагаю завышена. Завтраки вкусные по меню (частично шведский стол). Персонал дружелюбный. Внизу есть ресторан. На бассейн не ориентируйтесь, маленький, грязный, но с отличным видом на Столовую гору :)