Holiday Inn Express & Suites CANTON by IHG

Hotel needs remodeling. Not in good condition. Pool out of service. Microwave rusted. Room smelled...list goes on. Staff was friendly enough.

The staff was kind and helpful but there were issues with the property beyond their control. The building/rooms were in dire need of maintenance and upgrades.

The hotel hallways and elevator needed vacuuming badly, each morning there was no one at the front desk or answering the phone when the number was called. As for the room, there was no plastic bag for the ice bucket and no coffee cups to make coffee in. The bed was comfortable, the air was cool but not sure if I would return.

Booked rooms for 3 night .Due to the condition of hotel lack of hallways cleanness and rooms , tv and internet which did not work, holes in the bedding and windows blinds.The refrigerators frozen over the toilet bowl water ran continually . The bathroom ceiling paint flaking and peeling off over the shower . I attempted to use the room telephone to call the front desk but of course it didn't work .After inspection the three rooms that was offer we decided to move to a different hotel. Truly disappointed !!

The housekeeper needs to be fired. The rooms are beyond dirty and the carpet in the entire building needs to be cleaned. I was welcomed by a dirty bathroom when I opened the door. It literally smelled like urine. There was hair everywhere and dirty toilets. Apparently they don’t change trash or give fresh towels. She literally pushed around a cleaning cart that’s not being used.

The staff was super nice. Check in was not a problem. Room was just okay, could use some upgrades. Mattress definitely keeps you in the middle of the bed. Room was quiet ….Several reviews speak highly of the breakfast, however, supposed to be buffet from 6 - 9….Went to eat at 8 and it was nonexistent ..NOTHING. Asked about it and was told “ It’s gone “…….For the money, wouldn’t stay here again. Too many options on the same street..

The halls ways and elevators smell bad the bathroom needs to be updated and the iron had burn stains and burn a new shirt I paid 60 bucks for I was pissed!

We enjoyed our stayed but had ended up changing rooms due to the sink water pressure begin low. We also seen of water bugs/ roaches. Other than that all the staff was understanding and the breakfast was good I felt it could have been more choices but by all means everything was good.

Staff super friendly. Rooms werent as booked, but ended up with one suite and one regular when booked two regulars so mistake was to our benefit. Breakfast was great! Hot omlets, bacon, buscuits and gravy! Hair on bathroom floor (i hate that!) Too tired to change rooms after driving all day.