I have never felt compelled to write such a negative review, but my experience at Rundle Mountain Lodge was truly appalling and people deserve to be warned. From the moment I entered the room, it was clear that cleanliness was not a priority. The duvet was stained and ripped with no duvet cover on, and the floor was littered with fingernails from previous guests, surrounded by dust and dirt, clearly indicating it hadn’t been vacuumed or mopped. The bedside tables had dried bits of salad on them, and to top it off, there were sticky drink stains inside the bedside lamp shade—absolutely revolting. The bathroom had fruit flies, accompanied by a foul drain smell, and there was no toilet roll provided. Most horrifying of all, I found insects crawling in the bed, resembling earwigs. No insect should ever be crawling in a bed—this is completely unacceptable. I complained twice to reception, only to be met with dismissive staff who lacked basic interpersonal skills. There was no apology, just excuses. When I asked to speak to the manager, I was told they were unavailable and uncontactable, and that no one else could assist. The next day at checkout, the manager finally appeared. While she did offer a one-night refund, she proceeded to challenge me rudely about my claim regarding bugs in the bed. I never said “bed bugs”—I said bugs/insects, and that should have been enough. She even went so far as to threaten that if they brought in an exterminator and no bugs were found, I would be charged for the cost. Her customer service was appalling, passive-aggressive, and frankly, I’ve never been spoken to like that before. Her attitude flipped when another guest entered reception—she became cheery and polite, only to turn back to me and sarcastically ask, “How was my customer service then?” It was a performance, not professionalism. When processing the refund, she threw the card machine across the desk to me—completely inappropriate and uncalled for. She also claimed my description of the room as “disgusting” was an exaggeration. It was not. It was accurate. No one should ever stay here. This place is a health hazard, and the staff’s attitude makes it even worse. Spend your money elsewhere—anywhere else would be better.
Übersetzen
