Hotel Austria

We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria. The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment. We arrived in the 7th Jan at approx 3.30 pm We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira. From the moment we arrived at the hotel desk we were treated without respect and without help. They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them. As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us. Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ... as if we tried to cheat them in the first place. It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us). Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception. We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.

I'd rather sleep on the streets/in a gondola/on the mountain/in a bin The hotel is not in the same location it is on the map in the ********** app and possibly other apps!!!! This is a huge mistake as we needed to be in Soldeu and ended up costing us a lot in Taxis finding it. The Map shows it is in the centre of Soldeu when it is not. We asked for a refund which was not given even though we never checked in and had to book another Hotel!! Also it looked pretty bad on the inside, staff were not helpful and they refused us a drink from the bar as it was not open (afternoon) even though we needed a drink! Avoid this place!

I was a little concerned when I read the reviews but couldn’t have been more pleasantly surprised. First of all the staff, all exceptional, Tiago on reception, Paula who is bar restaurant manager and a lovely lady in the bar sorry didn’t catch her name! All warm friendly and very helpful! The room was warm, very clean and very comfortable! We looked out onto the back wall but no matter someone painted a view of the mountains which was a great idea! Comfortable, lovely bathroom all good! Food in the bar/restaurant was really good, we ate in the bar as we had our Jack Russell with us, they were happy to let us eat in restaurant but was great in the bar and really comfortable! Parking never an issue, parked outside every night, so lovely we booked an extra night! Yes it’s slightly out of Soldeu but if you want to be central you need to book appropriately and not blame the hotel. There are buses regularly so no issue! Supermarket next door. Wouldn’t hesitate to book again

Con 3 habitaciones reservadas y numero de reserva al llegar no existian nuestras reservas. Memosmal que tenian habitaciones libres. Con la reserva para la cena en el buffet mas de lo mismo. Con la hora y numero de personas tampoco. Les constaba que veniamos pero como desde recepción no se les proporcionó la hora al restaurante dieron nuestra mesa. Al llegar (dentro de la hora) la chica nos atendió un poco de malas maneras. (Con mala leche sin ser nuestra culpa) Todo por falta de comunicacion entre su personal. El chico del buffet nos atendió bien, en recepcion bastante bien. La liempieza… bien si no miras debajo de las camas. Al final salió bien, pero los malos ratos no te los quita nadie, no repetiremos en ese hotel.

Es un hotel pequeño y renovado, aunque haya cosas que necesiten algo más de renovación. Los armarios no tienen cajones. Las baldosas son anticuadas. La ventanas y puertas tb necesitan ser cambiadas. No obstante, esta limpio, el servicio es super amable y simpático. El comedor, los desayunos están bien. Las cenas suelen servir tres opciones ( nosotros fuimos con media pensión) y e de decir que me sorprendió gratamente.. los dias que cenamos allí. El personal muy amable, aunque necesitarían contratar a más gente. Porque había días que no daban abasto. Conclusión…. Repetiría… ? Si repetiría, más que nada por el personal en general ( limpieza, recepción y comedor) a pesar de le faltan algunas cosas de mobiliario y renovación. El servicio hizo que nuestra estancia fuera muy agradable.

En enero reserve una habitacion directamente con el hotel, pagando extra para tener la flexibilidad de cancelacion. Cancele la habitacion a tiempo y mas de un mes despues sigo esperando la devolucion de mi dinero. El hotel no contesta ni el telefono ni los e-mails y se han desentendido por completo. Una verguenza!