Hyatt Zilara Cancun

Beach and sea were way beyond expectations (clear water)

For the rest of our stay, everything was great. Everyone in the hotel was very welcoming. We were supposed to check out on 19th, Jan after 12:00 pm. But at the last minute, I had a very uncomfortable experience. I was going to the last hotel to pick up my lost items and got a taxi in the lobby. After I got in the car, the driver just went back to the patio again. And one of the doormen named Juan asked me to talk to the concierge because he was worried that I was trying to escape and sneak out. I was shocked when I heard he wanted me to talk with the front desk to explain why I need to leave the hotel. I double-checked his concerns with him. He said, “yes, I was worried that you would not come back”. I was then quite furious because I haven’t checked out yet. Besides, my luggage was still in my room. I asked him to let the office talk with me in person. After a few minutes, he just closed the door for me without any explanation or apology. Our credit card is still on the profile and there is no need for an “escape from the hotel”. I never had a similar experience while I stayed in other Hyatt hotels. After I came back and reported to one of the staff working there. She only gave me a perfunctory apology. I was so disappointed with the attitude of these two associates today. This is not the kind of service I expect from Hyatt Zilara.

Best hotel in Cancun!

部屋からの眺めが圧巻で、スタッフの方々はすれ違うたびに笑顔で挨拶をしてくださいました。少し古いホテルにはなることとホテル自体が開放的なスタイルで建物内というわけではないので仕方ありませんが、ゴキブリが出た時はすぐに部屋の変更の対応をしてくれました。レストランビュッフェの種類の多さに感動し、ホテルステイで暇をしないようにスペイン語教室やブレスレットづくり、ビーチバレーなどさまざまなイベントが開催されていて楽しむことができました。

酒店位置好，位於坎昆L型島嶼的外側，有自家海灘，海灘對着外海。酒店生意興隆，餐廳人氣足。攜程服務貫穿整個住宿行程的始終，非常給力，要大大點贊。

房間不錯，全部面朝超加勒比海，一樓的還可以直接從陽台都游泳池。我們住在四樓，視野開闊，加勒比海海景一望無垠。 酒店全包，吃喝玩樂都有，晚上有各種秀，還算精彩的。 這酒店已經是周邊附近最好的酒店，性價比很高。