JW Marriott Cancun Resort & Spa Bewertungen

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

I didn't leave the resort during my 3-day stay, and the resort had everything I needed. The food at the restaurants was good, and the room service food for the most part was good.

Oh my gooood! It’s just like another world!

The hotel didn’t have an all inclusive package so it became very expensive since you have to pay even for water . Otherwise the rooms are nice and spacious .

There are restaurants not good in the hotel

Awesome Hot

清潔感があり、プライベートビーチやホテルプールも充実していてサービスも素晴らしかったです。ホテル内の売店やレストランは比較的手の届きやすい値段で、美味しかったですが、水が高く1リットル700円ほどした覚えがあります。 客室からベランダには出ることはできませんでした。

一家很棒的酒店，位置就在酒店區的中段房間，服務，環境和餐飲都比威斯汀好

房間非常棒，地理位置絕佳，服務也很好，下次再去還會考慮住在這裏美好的假期，不帶兒子和朋友一起住，可以留下了難忘的印象，謝謝你們

坎昆之旅事後感覺心累，萬豪的神奇操作出乎我的認知。第一晚訂的俱樂部91特大床房，第二晚續訂漲了1500，換到海景豪華特大床房： 1）訂的海景豪華特大床房，入住發現是雙床房，很潮濕。嫌麻煩就算了沒找前台換； 2）俱樂部91送個SPA，去預約時被告知僅僅是手，大概幾分鐘，沒有身體，空喜歡一場，手不要了； 3）退房時先退海景房，清單一拉連房費和各種税6行，全在賬單裏，還好自己能説點英語，多問了一句前台，説自己在攜程已經付款了除度假村費之外的其他費用，為啥還要付款？然後就是check； 4）再結俱樂部91賬款時，已付款的不在賬單裏了，卻又多出了mini bar的消費，那一天忙得其實衹喝了房間的2瓶免費水，然後又是check； 5）問酒店如果幫叫個出租到機場，要多少比索？回覆是700，剛好出門一個爺爺輩的出租車司機等客，一問是500，果斷上車。 6）退房時一件心愛的連衣裙忘在了房間，離開後發現忘了再致電酒店，都説沒看到，發誓這件連衣裙衹在酒店裡穿過，沒出過酒店大堂。問了一天了，還是説沒有，心還在疼。 回頭看一眼，不知這些是坑，還是巧合？ 酒店前台、俱樂部91工作人員倒是很友善、設施環境、室外泳池、專享沙灘都還不錯。

房間乾淨整潔，裝修過不久，設施較新。服務也好。陽台外面可以看到泳池和大海。海風特別大，但陽台側面對海，可以坐在椅子上喝茶聽浪。餐廳晚上都會有演出，有泰餐、意大利、西班牙餐。 酒店裡有旅遊諮詢，可以選項目，我們訂的XCHicen。酒店離坎昆瑪雅博物館不遠，可以走過去。

位於坎昆的酒店區內，安全感十足，酒店的海灘很沙質細膩，景色漂亮，早餐從6:30-11:30，十分適合度假。

把別的房間的賬單掛到我的房間。過了很久錢都沒回來。太差了

非常不錯，就是設施稍微有點老了