Camber Sands Holiday Park

We have been holidaying at this park for around 20 years and only ever experienced minor issues. We saved really hard for this years stay so we could upgrade to a "luxury" lodge - there was absolutely nothing luxury about this holiday and we have returned stressed, upset and nowhere near relaxed and refreshed. This holiday was so different and combined with Parkdean's appalling attitude we will NEVER EVER book with this company again. Below is the long list of issues - and despite a long, drawn out complaints process with Parkdean - all we were offered was a 20% voucher for our next stay (as I said, completely useless as will never use this company again) or a 10% refund on the money we paid for the holiday - zero compensation for the rotten food; extra expense of dining out; and 1.5 days of holiday lost. They wouldn't even offer us a replacement holiday for next year with a guarantee of luxury accommodation with no major issues!! Here are the issues: Issue 1 – Start of the holiday On arrival at the park, our accommodation was not ready for us at 4pm when we had advised we would be arriving. In fact it was 45 mins before the team of 4 Parkdean staff had finished and allowed us access. When one of them approached our car he apologised for the wait and said that they were trying to fix the cupboard door just inside the entrance, but unfortunately they could not fix it. On entering the Lodge, we found that the cupboard door wasn’t even in the property (and they did not leave with it) – therefore there was no possible way that this team were trying to fix a non-existent door! A different maintenance worker arrived within the next 10 mins to measure up for a new cupboard door, and said he’d be back asap, but he never returned over the next 6 days we were staying on park. We didn’t think that this would be any kind of negative factor to our holiday, but soon realised that when the boiler fired up, without the door on the cupboard, it was very loud to the point of drowning out the TV. Issue 2 – The Accommodation The luxury lodge was very spacious but we soon realised that it was not in a good state of repair or cleanliness. Here are some of the issues which we encountered: • The bottoms of the showers were ingrained with black dirt. • Window ledges and windows had dead bugs on them. • The 2 sofas were very badly stained. • The dining room chairs were very badly worn, meaning that they scratched legs when sat on, and also the black vinyl peeled off and found its way all over the carpets. • The coffee table in the lounge had the plastic edging hanging off which scratched legs as we walked past. • The bedside tables in the 3 bedrooms were all put into the main double bedroom, so we put them back to where they should be (why did the cleaners not do this?) • The radiators in 2 of the bedrooms didn’t work. • There were only 2 bedside lamps in the three bedrooms, one of which did not work. • The washer dryer was broken. On reporting thi

Couldn't even rate this place. It is awful. The caravan is mouldy, dusty and dirty. The curtains are falling off without any hooks or stoppers to replace them. When I went into the twin bedroom one of the curtains was put in the cupboard without any hooks on. We had to get maintenance to come and put them back up. That was one of the only positive things from our stay. The vent in the twin bedroom was filled with thick dust and as an asthmatic I could end up in hospital. The quilts were moldy and so was the caravan. The oven is awful and the door does not close it let's out all the heat. All of the cutlery and pots were dirty clearly nobody had cleaned. The curtains were also moldy. There are cracks in the doors. We were told that we could not park our van on site but there were other van on site without reason. And in nowhere visible it says you cannot park them on sire. And to make it worse the security officer was rude. The service in the bar was slow and no recognition from the staff. Was told they would come and give the caravan a dust and they have not. There was not enough cutely and bowls for an six birth caravan.

At first we had an issue with our boiler and we kept having to call for help . They where always quick to attend. Eventually the decision was taken to move us as we had two small children and the boiler kept going into fault. We ended up moving on the third day of our 7 day holiday which became a bit of a hassle as packing up for 5 people was hard and then the new accommodation wasn't ready till half 12 which meant we lost a whole day of our holiday. We where placed into a beautiful new caravan and carried on enjoyed the holiday. The park was clean and tidy (with exception of the toilets in the arcade) could have definitely done with a clean. It was quite and security always around which made it feel very safe. Especially for a young family. We booked for the messy play and the kids enjoyed themselves so much. Would definitely recommend. To conclude we would definitely recommend this holiday park.

Brilliant time had by both kids who really enjoyed clip and climb, bugs hover boarding then high ropes. Really good instructors. First day we had hayden who made the activities fun for the kids and was a really nice lad he did really well. Then Chris for the hover boards made the kids laugh with silly music from the boards and games he had them doing.. would definitely come again

Had a fantastic night in the show bar on the celebrity weekender The staff were fantastic especially Ola Would highly recommend the resort too. Also the beach is fantastic location spot on. Lots to do for families Can say enough how great the staff are