The Westin Resort & Spa Cam Ranh Bewertungen

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the valuable time to share about your stay at The Westin Resort & Spa Cam Ranh. We are delighted to know that our team members' hospitality and the resort's facilities contributed to a relaxing and memorable stay of yours in Cam Ranh. Our team is well noted of your comment on Nha Trang City shuttle bus and will continuously strive to enhance all guests' experience. We eagerly await your return soon!Best regards,Resort Management Board

Antwort der Unterkunft: Xin chào Mr. Gregory Xin Ming,Thank you for taking your valuable time sharing about your stay at The Westin Resort & Spa Cam Ranh. We really appreciate your compliments for the dining experience and overall service. Your comment on English communication is well noted and will be enhanced to deliver better services for all guests.It was a pleasure for us to host your stay and we definitely look forward to your next stay with us!Best regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for your kind compliment about your recent stay at The Westin Resort & Spa Cam Ranh. We are delighted to know that you enjoyed all aspects of the experience and look forward to welcoming you back with more service enhancements. Please don't hesitate to let us know if you need any further assistance.Best regards,Resort Management Board

Antwort der Unterkunft: Xin chào Ms. Aqianglai,Thank you for your kind words sharing about your experience at The Westin Resort & Spa Cam Ranh. It is our pleasure to have been a part of your memorable beachside retreat. We look forward to more opportunities in the future to welcome you again.Best regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your feedback about your recent stay. We appreciate your observations on our property and surrounding area. We are always striving to enhance the guest experience, and your comments are valuable in helping us identify areas for improvement. We are taking your feedback into consideration as we continue to develop our services and offerings. Our team value your feedback and hope you'll give us another chance to demonstrate our progress.Best regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for your feedback regarding the recent stay at The Westin Resort & Spa Cam Ranh. We're glad you enjoyed your overall holiday experience and appreciated our enthusiastic team members. However, we apologize for the cleanliness and maintenance issues you encountered, including the stains, rusty fixtures, dirty pool deck, and hazy glass. These are unacceptable, and we're addressing them immediately with our teams. We're reviewing procedures to prevent these oversights. We value your feedback and are committed to improvement. We hope you'll give us another chance to demonstrate our commitment to excellence.Best regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for your feedback. We appreciate your positive comments about our hardware, environment, and privacy. However, we are very sorry to hear about the cleanliness issues you experienced. The wet slippers, blocked drain, dirty rags, and uncleaned bathroom are unacceptable, and we are addressing them immediately with our housekeeping team. We are retraining team members and reviewing protocols to prevent this from happening again. While we're glad your second-day feedback was addressed, we failed to maintain that standard. We value your patronage and hope you'll give us another chance to show you the Marriott experience you expect.Sincerely,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for your kind review! It's wonderful to hear you appreciated the cleanliness of our new resort, the friendliness of our staff, and the quality of our facilities and service. We're glad you found it a peaceful and healing environment and enjoyed our breakfast. We understand that the primary activities are swimming and enjoying the sea, which creates a tranquil atmosphere for relaxation. We appreciate your feedback and hope to welcome you back for another rejuvenating stay at The Westin Resort & Spa Cam Ranh.Best regards,Resort Management BoardSincerely,

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your feedback. We're delight to hear you appreciated our new facilities, convenient location, and private beach. We sincerely apologize for the food quality and insect issues. We are committed to continuously improving our quality assurance processes to ensure a better experience for all our guests. We sincerely hope you will consider returning to our resort in the future. We look forward to the opportunity to provide you with an even more exceptional stay.Best regards, Resort Management Board.

Antwort der Unterkunft: Dear Valued Guest, Thank you for your insightful feedback regarding your stay at The Westin Resort & Spa Cam Ranh. We continuously strive for improvements in all aspects and would appreciate the opportunity to welcome you back with more enhanced service. Please don't hesistate to let us know if you require any further assistance.Best regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest, Thank you for your positive review! We are delighted to hear you enjoyed our hotel, elegant and quite environment and the good service provided by our staff. We are also pleased that you found out our resort to be family-friendly. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Resort Management Board.

Antwort der Unterkunft: Xin chào Mr./Ms. Jiguo,Thank you for your positive feedback! We're pleased you found The Westin Resort & Spa Cam Ranh to your liking. We understand the surrounding area could benefit from further development, and we are continually exploring ways to enhance our guests' experience both within and outside the resort. Guest feedback like yours is valuable as we continually strive to enhance the overall standard. We appreciate your stay and hope to welcome you back in the future.Best regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking your valuable time to share about your recent experience at The Westin Resort & Spa Cam Ranh.We are sorry to hear that the pool water quality was not up to your expectation. Our team has taken action upon this matter to ensure the best experience for all guests. We are also working on more initiatives to accommodate various needs for entertainment and travelling. The Westin Resort & Spa Cam Ranh hopes to have the opportunity to welcome you back with more enhancements.Kind regards,Resort Management Board

Antwort der Unterkunft: Dear Valued Guest,Thank you for your candid feedback. We understand your concerns about our location to Nha Trang and are exploring ways to improve transportation. We're also working to enhance dining options and value. We acknowledge your disappointment with the unheated pool and are reviewing our policy. We'd appreciate more details about your experience with our other facilities so we can identify areas for improvement. We value your feedback and hope you'll give us another chance to demonstrate our commitment to an exceptional guest experience.Best regards,Resort Management Board