Globales Nova

War enttäuscht, dass der Barbereich geschlossen war, da uns dies nicht mitgeteilt wurde. Aber alles andere war fantastisch, das Personal war freundlich, die Zimmer waren makellos und das Restaurant am Pool war ausgezeichnet, auf jeden Fall wieder?

We stayed at these apartments 1st week October 2024( 3 lads sharing 1 apartment)Fantastic only way to describe them, clean, perfect location, 5 minute walk to beach, 10 min walk to magaluff. friendly staff 5 star for 3 star accommodation.. any negative comments will be people being picky

The one redeeming factor of this hotel is it's proximity to the beach, that's about all it's got going for it. - A hot water pipe burst above us, resulting in severe flooding in our room. Despite hotel staff being aware of the situation, the leak persisted for hours. Initially, we were encouraged to remain in the flooded room, despite expressing concerns for our safety (we have a 9 month old) It was eventually agreed that we should be relocated, but this only occurred around 1 a.m. We were moved to a substantially worse room, and while appreciated we had absolutely no help from the staff in moving. Additionally, the hotel's elevators were too small to accommodate our belongings, resulting in multiple trips, some of which had to be made via the stairs. This left my wife and child in either a flooded room or an exposed corridor. The room we moved to also didn't have a crib, so I had to lug that up four flights of stairs, alone. - We had a self catering option. But this amounted to a hot plate and a microwave. Don't expect an oven. The hotel also don't provide washing up liquid. They do provide a sponge, but it is hidden in a nondescript white bag in one of the drawers. It's almost like they don't want you to clean your pots and pans properly. - The pool seating is awkwardly distant from the pool. You're basically all congregated on a driveway that's a short walk to the pool. - We were given a 'requests' option on booking. One of the options was that it was a special occasion, which it was, our honeymoon. The hotel didn't even acknowledge it was our honeymoon. - The TV was broken and didn't turn on at all. - The daily room cleaning amounts to one of the beds being changed (you know how they push two beds together to make a 'double'? For some reason they only wanted to change my side and not my wife's - make of that what you will) and 50% of your used towles being replaced. Don't expect any actual cleaning to occur. - There was a smoke alarm in the bedroom, which whilst I understand is important for safety - do they need to have the type that flash a bright green light every 5 seconds? Not very helpful for sleeping. - The hotel advertised pool entertainment Mon-Fri 10-6. This is probably just during half term only and at no other time of the year, unless they call a yawning lifeguard scrolling social media 'entertainment'. - The pool is freezing and dirty.