Emerald Hotel & Suites Calgary Airport

Der Aufzug funktionierte zu diesem Zeitpunkt nicht, aber sie haben uns in den zweiten Stock gebracht, da ich schwanger bin.

Das Hotel wurde gerade renoviert, was die Dinge beeinflusst haben könnte. Das Personal an der Rezeption war freundlich und hilfsbereit, sie ließen mich früher als die Check-in-Zeit von 15:00 Uhr einchecken, aber seien wir ehrlich, sie waren nicht ausgebucht und es ist einfach schlechter Service, Leute daran zu hindern, früher einzuchecken, wenn sie Zimmer frei haben. Das Hotel selbst war nicht gerade einladend und alles war auf das Nötigste beschränkt. Es roch nach Reinigungsmittel und Zigaretten und war schlecht schallisoliert. Es gab kein Wasser im Zimmer und der Getränkeautomat war leer, also musste ich zu einer nahegelegenen Tankstelle laufen, um etwas zu trinken zu holen. Es liegt in der Nähe des Flughafens und nur ein paar Blocks von Restaurants entfernt, aber dieser Ort vermittelt den Eindruck eines kaum gepflegten Motels. Ich schätze, das ist, was man in dieser Preisklasse in Calgary bekommt.

Emerald hotel was horrible, their service is so poor. But trip.com helped us and solved the issues we faced. The emerald hotel management need to work more professionally. Me and my husband had rashes all over the body with itchiness but they were blaming us for that, like 'May be you should change the shirt' but they won't change the in first hand. After complaining to trip.com they immidiately changed our room, also we said we will complain to the alberta health for not looking into hygiene, there were blood stains all around the sofa we had and on the bed frames, we called a staff and showed it. Very very upset with the front desk service from the night shift crew. But trip.com was really awesome and they took time to listen our problems and solved it, Thanks to trip.com, a big ROAST to Emerald, never ever we will go there.

Room was clean spacious, location is good, pleanty of restaurants and shopping mall within 10 minutes walking distance. Its ok for a short stay.

Service was the worst I’ve had staying this time. No face cloths provided, no extra roll of toilet paper provided in room despite the roll provided not being full. Called the front desk 3 times to no answer then went down around 8pm to no one at the desk for 10mins of waiting so had to wait to ask for extra towels and toilet paper when I got back to the hotel later in the night. Disappointing considering I’ve had better stays here before.

Its worst experience of my life room are dirty smells like **** even lights are not working i need ny refund m too tired after 12 hours drive i reached there saw this

The property was very nice. Staffs were friendly and professional and they have the problem solving ability. There is a Halal Restaurant situated in the hotel itself. The Lady was so professional working at the evening shift. Thanks a lot for the services

Exceptionally clean rooms. Location is close to shopping malls and restaurants. The staff were friendly and helpful The only negative point i had was the baggage trolleys were in desperate need of repair.

Friendly service. facilities could do with some improvements and could be cleaner.