Hotel Villas Chicanna

Basic but fascinating. The services were properly done even if we stayed only for a night. I was satisfied even during the night there was a very annoying noise due to trucks on the parking. The rooms are big and clean. Old structure but quite comfortable

We stayed two nights as part of a tour of the peninsula. We had a room opposite the restaurant & a king size bed. The room was very noisy day and night due to the proximity of the main road. No A/C, but a fan above the bed. The towels were grey & looked grubby. The toilet seat was broken & the toilet leaked. The light switches were very very dirty & probably not been cleaned since installation. The electrics were suspect & the bedside & outside lights didn’t work. The resort claims to be ‘eco’ but the only evidence was of two rubbish bins in the bedroom, one marked ‘recycling’. The food was edible but service extremely slow & chaotic e.g we pre-ordered breakfast the night before for an early start but it still took 45 minutes to arrive. Drink prices were double what we had paid at any place during our 19 day trip. The pool was a haven for mosquitoes & the stepping stones around the property a death trap.

We stayed here for 2 nights during our honeymoon while visiting the Calakmul bioreserve. Would not recommend. The rooms were dirty and damp, and our bed linens were dirty, some even had what looked like blood stains on them. The bed was extremely hard and uncomfortable. The mosquito nets over the open windows which had no glass, were broken/torn. There is no AC here (which we did know before coming, but it was actually advertised on the billboard outside the resort that there was air conditioning). I got bitten by what I think was bedbugs inside the bed. The water that came out of the shower smelt like sewage. The wifi was only available at the restaurant or the reception, and even then it only worked some of the time and was not great. The pool was filthy - cloudy and the smaller pool had thousands of tadpoles and other bugs living in it so they were clearly not adequately chlorinated. This was a real shame as we were really looking forward to cooling down in the pool after hot days and we just couldn't get into this one. All the other places we stayed at in Mexico had pristine pools. The reception staff were very unfriendly and unhelpful. There was no welcome drink for us, as advertised on their website. Despite being on honeymoon, there was nothing special for us. The rooms look nothing like what the website suggests. Everything seems very old and run down/shabby. The only good thing about this hotel was the wait staff at the restaurant who were absolutely lovely, helpful and really friendly. The food at the restaurant was ok, a little pricey for what it is. The location was useful for getting to Calakmul and also a 30 min drive from the batcave which was really cool. But all in all it was a very unpleasant couple of nights and we could not wait to leave, would not recommend staying here to anyone.

We were quite disappointed about this place. It looks old and no investment has been done for a long time. The terrace looks almost unsafe (see pictures). At the pool there were only 2 sun beds. Other people had to lie on their towel on the floor! I will definitely never be back here!

Actually a tourist rip-off. Run-down rooms for a price too high for local standards. No internet in the rooms, only in the likewise loveless restaurant. Food was ok, but overpriced compared to the service. Guacamole on the first evening large portion the next evening only half as large. Only cash payment accepted in the restaurant, otherwise you have to go to the „lobby“ building to pay. They escort you there… seem to think that you would flee and not pay and leave all your stuff in the room behind. Almost funny. We would never have swum in the run down pool. Very unfortunate because the fantastic excavations nearby deserve a better accommodation option for guests.I also don‘t know what is „eco“ about this place.

We stopped here on the way from Palenque to Bacalar. It's situated almost in the middle between these two places. There was one other copple. So it was really quiet in the hotel. Already mentioned, the swimmingpool is small and there are only two beds, probably because there are not to many guests. The hotel could use some fresh paint and a make-over. The restaurant though was the highlight, The food and service was excellent. The chef had done a really good job. Only for that, we would return.