Eco del Mar

The location is beautiful. And the concept is great. But that’s where it ends. Unfortunately, the service was absolutely horrendous. The front desk manager, a grumpy old Italian man, put a dark cloud over our entire experience. He should not be allowed to work in the hospitality industry. We had pre-paid for a “VIP excursion” to Bahia de las Aguilas. At check-in, we asked what we needed to do to reserve our boat time. He told us we could not do it that evening, we had to come back the next morning. So the next morning, we arrived at the desk when there were no other guests. He told us he was doing paperwork and asked us to sit down and wait for him to finish. In the meantime, three separate guests came up to the desk and he booked their boat times ahead of us. He did not acknowledge us even when we stood up. By the time he attended to us, all of the early times were taken, and we had to wait for an afternoon boat. He was extremely rude during the entire interaction. Because of our late departure time, there were no umbrellas or chairs left for us, a main feature of the VIP excursion. Bahia de las aguilas has no shade, so an hours long visit without an umbrella is not advised. At check out, we asked for a discount because we did not receive the services we paid for. He told us that was not his problem, that umbrellas are first-come, first-serve (!! Then don’t sell packages you can’t accommodate!!) When I refuted (admittedly, I was angry by this point, and my tone was not kind) he yelled at me! The main point of a visit to this hotel is to do an excursion to Bahia de las aguilas. Most people make it a day long event. However, the hotel provides no pack-and-go lunch options (who wants to eat chicken cordon bleu or fish and rice after it’s been sitting in styrofoam containers in the sun for hours?) When I inquired in the restaurant why this was, the restaurant manager replied that “it’s not our problem, we serve what we serve because it’s easy for us”. This hotel is remote with no nearby competition, and guests have no other purchasing options. They take advantage of this. Once they have your money, they don’t care about providing a nice experience. It’s literally the worst customer service I’ve experienced in my life; the above examples are the tip of the iceberg. I, for one, am very sad about all the new development happening and hotels breaking ground in Pedernales. But Eco Del Mar is in for a rude awakening once they have some competition. Side note: Anyone complaining about the accommodations in their reviews doesn’t understand what this place is about. It’s Glamping. The accommodations are rustic, and that’s the point. But rustic doesn’t have to equal bad service.

Very xpensive, Italien crew are there to cheat u, if u go there ask for prices, We payed 500 usd in tips. Will never go there again. Nice beach but they try to cheat u when u thake drink Best regards Reinhardt Oestrem

Es importante que las personas que están considerando hacer este destino estén conscientes que las carreteras para llegar hasta aquí están en mal estado y que deben ir preparados con repelente de mosquito . Además al estar en un lugar tan remoto deben ir bien preparados. En cuanto al hotel hay muchas deficiencias que pueden mejorar como el trato por parte la recepción, las hamacas hay que lavarlas , y considero que deberían ser un poco más profesionales en servicio al cliente ya que no es un hotel económico . La comida estuvo bastante aceptable pero recuerden que a l cuenta le añaden un 28%adicional entre impuestos y propina

El sitio es precioso y en general fue una buena experiencia. Nos quedamos en las cabañas de tela, las cuales tienen todas las necesidades básicas, todo funcionaba bien. El personal de bar fue excelente, mucha amabilidad, rápido y resolutivo. Lo único que hizo bajar la calidad de mi experiencia fue el personal de recepción. No fue antipático sin embargo no me sentí bien recibida, ni siquiera una sonrisa, no nos dieron casi ninguna información al llegar y teniendo en cuenta que es una experiencia distinta se hubiera apreciado. Además ofrecieron pocas facilidades para los pagos y facturas separadas. Asegúrate de llevar repelente de mosquitos!

È un Campeggio Posizione bellissima e basta. per dormire in una camera di legno spendi più di € 200/ 250 per una coppia a notte se no dormi un’una tenda con il bagno aperto sul cielo e sotto il sole a 45* di giorno; la notte è breve perché all’alba ti svegliano i locali con il loro irrispettoso brusio da villaggio haitiano! Il personale assolutamente non qualificato ed molto inefficiente; la ristorazione poi è estremamente cara, si paga in US dollari ed inoltre di bassissimo livello senza parlare del Bar a prezzi da Strozzini ed inavvicinabile. Gli Italiani che “dovrebbero lavorare “ si preparano drinks 🍹 a spese del proprietario e si fanno preparare GRATIS piatti prelibati, mentre al cliente che paga rifilano gli scarti. Purtroppo questa è la realtà. Peccato ma è gestito assolutamente malissimo. Carissimo da scartare nel modo più assoluto. Consiglio di evitare questo campeggio 🔥

Après un 5 heure de route nous arrivons dans un lieu paradisiaque avec une superbe excursion avec Elie mais il y a que ca parce que un accueil moyen restauration passable ( rien qui fait rêver ) avec un lieu édilique et VÉRIFIER bien votre facture de départ !!!