Gastnutzer
29. Februar 2024
Stayed at the Staybridge Suites here in Atlantic Wharf on a short stay. As Diamond Elite members of the IHG loyalty programme you at the very least deserve some recognition for you stay here but alas apart from the usual 500 points upon arrival you dont get anything else. We did mention on our reservation that an upgrade would be appreciated and we did book a few weeks ahead, upon check-in that morning larger suites were indeed available on the website so we had just assumed that the receptionist would know who is checking in today, check their requests and loyalty and complimentary upgrade accordingly. Once checked-in we were told no rooms left for upgrade and only got a room with an interconnecting door which annoyingly enough did not stop the guests next door trying to access our room for curiosity if nothing else. Apart from our small suite having no windows that open, it was acceptable in fairness, yes it could have done with a sofa to sit on rather than one small occasional chair and larger chair it did miss the comfortable sofas you come to expect in the one-bedroom suites. The bed was lovely and comfortable, the bathroom was spacious enough with a lovely rainfall shower, the breakfast which was complimentary was mediocre. The location of the suite was not as we expected, it was our fault in fact. We had wrongly assumed the walk was relatively short from the City Centre, we were wrong, it's approx 25 minutes away or Taxi for under a tenner each way. We probably would return but only if we booked ourselves into a one-bedroom suite as never again should we expect recognition here as it wont happen. In conclusion, it's a fresh, clean airy hotel, staff working throughout the hotel appeared friendly and attentive despite the forward planning at reception.
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