Finde Hotels in Burnley

Absolutely awful experience. Noise from the gym from 07:30 until 21:00 in the old building with no sound proofing. Then when that goes quiet the flood light for the car park comes on and the curtains are not enough to block it out lighting the room from all sides. Furniture is dated and bed was uncomfortable. Bathroom was also dated and had issues like the toilet handle being damaged due to the constant need to excessively flush to make it work and low water pressure from the ancient taps that the caps keep falling off from. Mould and cracks can be seen and cobwebs behind the curtains. Then the food, had a deal including a 2 course dinner which was beyond awful. Ended up ordering out as it was poor ingredients and cooked badly. Overcooked chicken and floppy fries. Wine tasting was a joke too (part of the package) 4 crap wines in the incorrect glasses, not bothered by now though, with just a whisker of wine in them, and then asked if I wish to purchase any of the vinegar they offered. I have stayed in some run down places in the past but this place took the biscuit. Gym is full all day and the smell of the pool from outside my room put me off going, overall poor experience especially for the cost. Said something at reception and only got a poor response. Don’t go here, don’t waste your money. You can see how run down it is when you arrive to a poorly maintained building. The photos on the web site are nothing like the experience, the room I stayed in was run down and old and the food was absolutely not presented as in the professional photos added. Wish I had taken a photo.

Beautiful hotel, staff friendly and knowledgeable, food lovely, leisure facilities clean and staff very welcoming. Will definitely recommend and can’t wait to return.

Die Hygiene im Hotel fühlt sich in Ordnung an, die Mahlzeiten sind schlecht, die Zimmertür ist nicht verschlossen und es ist nicht sehr sicher. Die Fenster sind bei hohen Geschwindigkeiten lauter. Die Arbeitsbegeisterung des Hotels ist jedoch noch größer.

Room is very clean and hotel is nice and modern. Issues : they charged 15 extra for linen when we booked a room for 2 adults and 2 kids. There was no extra bed, it was the extra charge for pillows / sheet / duvet for the sofabed. I've travelled all over the world and have never been charged for linen especially when the booking didn't specify there would be an extra charge and the booking was for 4. We booked dinner B & B, the dinner was not in the same building but few doors down. No prior notification of this in the booking. Might be an issue for seniors or in the winter to walk down. Not sure the deal with the dinner was any cheaper than buying a la carte.