Burnie City Apartments

It’s an air B & B. Overall a nice stay, the problem was not the the apartment, it’s Trip.com service failed me. I booked it here, but they didn’t give the owner any of my details, so the owner couldn’t contact me for check in details at all. I didn’t know it’s an air B&B, I tuned up at the office after hours, only found it’s closed. Then I realized it’s actual address was not the office address, so I went to the apartment, also no one there, of course no one, it’s an airB&B, I was the only one staying that night, luckily I got the owner’s number and rang, warmed you, it’s after 7:30 pm, I was lucky to get hold of her the second time. Then she told me whoever booked the room for me, never give her any details of me. How does that work Trip.com?