Lake of Shadows Hotel

Receptionist would need a course on people management, should have checked if stay was paid for in advance or whos name or card details they had for payment instead of asking for payment right away, then sending us to wrong floor on a two floor hotel , not very professional at all other than that V.Good

Due to unseasonably summery weather, and the sea being out far beyond the usual levels two weary walkers who had exceeded their plans for the outdoors found themselves in need of a meal at the end of the day. As frequent visitors to another Buncrana establishment they were disappointed to learn there that the roast dinner there was the same as the one they had enjoyed at home two days before, and they decided to give the Lake of Shadows a turn, and were so glad they did. Never having been there before they looked at first impressions - comfy chairs in the lobby, clean modern toilets and liked what they saw. The bar area is carpeted and comfy with a great sun room - dark, tile floor, antique filled areas in so many other restaurants lack cosiness. The young man serving was very friendly, a big bonus to any establishment. The turkey and ham dinner is a great option when you have worked up an appetite walking all day and did not disappoint - lashings of tender turkey, just the right amount of ham and stuffing, a roastie which seems to be off so many menus of late, and copious amounts of veg with a good variety, and of course that filling bed of mash. If one was to split hairs, the broccoli could have been cooked a little less, that would indeed be splitting hairs. We forced room for the Houdini pud having heard it was fantastic - and it was. Coconut lovers heaven! We will most certainly be back even if the sunshine isn't.

Stayed for 1 night with bed&breakfast and evening meal, when we went for a few drinks before our meal we had the first interaction with the front of house man who was very rude and abrupt, unfortunately this carried on all night, bar man was very friendly but rest of staff need training.With the deal your choice of meals was very limited. Food was burnt and mash dry, very disappointed as this was our second time here and food was amazing then. Will not recommend because of front of house man’s attitude and food.

Ordered Sunday lunch which the food came out and I waited on my extras that I ordered "gravy and a bowl of chips" few minutes past and still no sign on the extras. Had to go and ask a staff member about them which I waited another 10 mins, still no sign and had to ask another staff member. My food was cold by this stage when the gravy and chips came out! A staff member came to clear the table and ask was everything OK. I explained what had happened and she said you should of ask someone to "reheat" your food. Food was 3/10. I have ate many times in here and most certainly will be my last!

We attended the hotel as a family group and normally head down when a round buncrana a town which we love so much. The hotel was empty and we all ordered our food and the service was quick. We got food and it was very dry and we asked for more gravy which was then charged to our bill ???!!! - gravy in short supply ??? 5 euro for chips , 5 euro for onion rings !!! - a complete rip off and we won’t be back as it’s not worth the extortionate prices they are now changing. The food was ok, service ok and ridiculous prices - we won’t be back and have told anymore we meet to stay away also as money is too hard to come by I’m afraid !!! - charging for extra gravy was a joke and the last straw .. take a look at yourselves for this nonsense !! - first time have EVER had this farce in a hotel … STaY away folks - an over priced ripoff !!

Lovely room very clean and comfortable great night’s sleep in super comfortable beds Had booked bed breakfast and evening meal Breakfast was fine but the set menu for evening meal was certainly not up to usual standard of food in this hotel very bland and tasteless however we enjoyed our stay maybe next time we will just use the a la carte menu as before