Soreda Hotel

Hotel bello con un cibo buono e a volonta. Piscina con sauna e jacuzzi. Personale molto gradevole e di aiuto per qualsiasi domanda.

Muy buena experiencia en este hotel! 100% recomendable. Muy amable Justin de recepción y disponen de parking gratuito

Evaluation très mitigée. L'hôtel est bien et très bien placé, cependant: - le personnel n'est pas souvent au rendez-vous. On signale à Maria à l'accueil que notre mini-bar ne refroidit pas. Réponse, un mini-bar ne refroidit pas. On avait bien sûr deux chambres et dans l'autre, il était complètement froid voire même trop. En bougeant la prise électrique, ça fonctionnait. On l'a signalé mais personne n'est jamais venu. - les cartes de la chambre qui n'ont pas fonctionné trois fois. A chaque fois qu'on passe, on nous dit que ça arrive et à la troisième fois, on nous dit que c'est parce que la taxe de séjour n'est pas payé. Ironie du sort, on est passé deux fois à l'accueil pour le faire mais on nous a dit plus tard. - un bruit incroyable dans l'hôtel. L'hôtel reçoit des groupes de jeunes adolescents et ils sont infernales, on ne pouvait pas vraiment dormir avant 1 à 2 heures du matin. - si vous voulez joindre la réception, priez pour que votre chambre soit avec les nouvelles installations. Ma fille a bénéficié d'une nouvelle chambre et nous a priori d'une moins nouvelle. Le téléphone ne fonctionnait pas et malgré un signalement à la réception, rien n'a été fait. Sinon l'hôtel est bien, confortable, la piscine intérieure avec jacuzzi très bien et le service des restaurants sont excellents. On a hésité avec le Seaview et on regrette finalement. Malgré les bons points de l'hôtel, on n'y reviendra plus, c'est certain.

Check in was smooth and quick, the room was ready before 3pm. Breakfast was amazingly looking and delicious Staff at the reception were friendly especially Eva Breakfast staff was really friendly epecially Ryan who is such a hard working person, friendly and professional Rooms are a bit old however still decent for 2 nights The indoor pool is a bit small and can get a little crowded however the old complaint which I have is that the condencated air of this area is TOO MUCH concentrated with cloreen. The smell of it remains on your skin for a long time and also it burns your eyes.

The hotel is a bit aged. Needs a redo. One elevator was broken and sometimes that gave a long wait. Food was ok although some easy improvements can make it splendid. The airconditioning is central and so not adjustable for each room. For us it was way too hot at night 25°C with a 75% humidity is sticky. I guess some smaller rooms feel colder that’s the downside of central air. Rather put it cool before sleep and off at night as the airflow gave my friend a stiff neck blowing on the bed. I’ve shared a bed with my good friend. We knew it would be a double but we never thought it was only 140m wide. That’s like very small double and for two little overweight men it’s way too small! Also WHO EVER DESIGNS those bright flashing fire alarms and hangs them right above the bed. Couldn’t sleep without an eye mask because of the flashing! The pool was not big but luckily they have 3 pools. The roof bar has a canvas but when it’s a windstil day its way too hot! They should hang Fans! The staff was very very friendly!.

I WISH I HAD LISTENED TO THE REVIEWS!!!!!! This hotel was an utter disaster and IS an utter disgrace. Before I write my review, I would like to say, we complained to the hotel, about 5 at least, they told us to complain to our provider we booked with. We just received a response with the hotels basically calling us liars, saying we didn’t complain! Little does this hotel realise I have PROOF WITH TIME AND DATE STAMPS OF EVERY COMPLAINT AND VIDEOS OF US COMPLAINING AT RECEPTION. The first night we arrived, we go to our room, the toilet seat wasn’t on the toilet. The electric box was making so much noise we could not sleep. The beds were squeaking on every single turn. We go down to reception to complain with a video of our electric box saying this is a joke we can’t sleep here and expect to switch rooms this is a 4* hotel.. to which the GRUMPY receptionist did not even apologise and said “I’ll send maintenance” We then had to go back to our room and wait for maintenance to fix the electric box, photo date and time stamped 11.32pm He didn’t fix the toilet. The next day we ask for toilet to be fixed they came to fix it, then a new maintenance man comes to fix the beds and tighten screws. The FOLLOWING day, the cleaning service only give us ONE towel!? So my partner went outside to ask them for a second towel, to which the cleaning staff started arguing saying we only need one!? At this point my partner got angry and demanded to speak to the manager about everything. The manager upon hearing that the staff had sent maintenance to our room so late went absolutely mental at the staff shouting in reception. Saying how dare they disturb guests. My partner returned to the room with two fantastic as ‘compensation’ telling me the manager said he will look into it. THIS DID NOT HAPPEN. Then every morning 7am the cleaning staff woke us up as their cleaning cupboard next to our room, they had 0 regard for guests and did not attempt to keep the noise down it was a joke. Again my partner had to go out the room and ask them what are they doing !? The other thing this hotel does not tell you is that it takes GROUP BOOKINGS, and by the tons. Every, single, day there were so many groups of teenagers etc on trips. These teenagers were up until 2-3am at nights, so we once AGAIN go to reception and ask them to sort it out and that it’s a joke. There is a camera right outside our room so anyone who checks can see the amount of times we had to go to reception at night!!!!! This particular night the man at reception says don’t worry he will sort it. He then proceeds to get a flashlight and shine it on all the balcony’s of the teenagers telling them to go to bed - I also have a video of this should the hotel say I’m lying!!!! The last night, at 1am.. we have one of these from the groups knock on our door and run away. We had already heard them running around the corridors. AGAIN we go to reception and the same grumpy receptionist is there and his response