Ker Recoleta Hotel

The bed was very comfortable, the pillows were better than in more expensive hotels. The hotel looked tired and the breakfast was limited. Lots of street noise during the night. The lifts we're hopelessly slow . Overall acceptable for the price.

Excellent hotel. Very confortable bed and pillows. Nice shower. Very good air conditiining. Excellent (really excellent) breakfast Service. Efficient and very kind personal. The Pool si fantastic, persona los great there tío. We loved it and will Go back

The only good thing was the attention at check-in (Friday at 15.40). A lot of things were not up to the standard of a 4-star hotel: There were no tea bags or coffee bags in the room. When I called the reception they told me that I had to go PERSONALLY to the restaurant and buy it there. Tea bags and coffee are always courtesy of the place, even in the most humble bed & breakfast. The wifi in the room worked poorly. The air conditioning hot/cold was old and did not work constantly. The lift was not responsive (we ended up using stairs several times because while going down if it stopped on another floor, it lost the "original order" and went back up). In the spa there was no staff constantly, such as asking for towels, turning on the heating in the pool area, pushing the button that activates the hydro-pool; or even turning the saunas on before we arrived at 12 (noon) and they had time to warm up (having booked the space the day before). When we told reception they responded badly, saying that there is never anyone there, which is not true because the day before there was a person there and that day, at about 13:00, the same person also arrived. In the spa, we were not allowed to take our towels to our room, which is ridiculous. It is also very poor that they do not offer dressing gowns and sandals in the spa and you have to bring your own from your room. Breakfast was very sparse and of average quality. The cold cuts were reduced to ham and not very good either. The chipás were clearly frozen and not "fresh" or tasty. The best were the scrambled eggs and the potatoes and yoghurts. The juice was terrible. A 4-star hotel can not have natural juice and instead put diluted and poor-quality industrial juice. The coffee was passable... I didn't try all the pastries, of course, but the croissants were good. The bathroom in the room did not have a disposable/travel toothbrush and toothpaste. Going down the stairs one found the trays removed from the rooms resting on the floor, really a scene of very poor hygiene and decorum. The Frigobar in the rooms was empty. I went 7 years ago and returned on 26/27 June 2022 and the decadence is really tremendous, I will not return again and obviously, I will comment on this to my acquaintances.