Ayenda Yubarta

This is by far the dirtiest hotel I have stayed in. Upon checking, we noticed that there were many hairs in not only the floor of the bathroom but leg shavings and ***** hair all over the shower. The cleaning lady attempted to clean the bathroom but was unsuccessful. Then the front desk lady (Sadie..I think) came upstairs to clean the bathroom. The bathroom was so dirty that she spent 30 mins cleaning it…mind you this was at 9:00 pm at night. The fridge was filthy. We had to buy Lysol and wipes to clean it. The desk had a 1inch layer of dirt. The white chair was so dirty it was off-white. The bed had no blanket, only a sheet. There was no hot water. The rug on the floor was full of dirt. And to put a cherry on top, we were assigned a room that overlooked the club that played music until 6.am. When we complained the gentleman at the front desk said he was aware of the club music and that on Saturday night, it was worse. We informed the front desk that we were requesting a refund for the second night because it was impossible to stay another night. The front desk girl from the night before (I think Sadie) said that she could not cancel it and in fact, we needed to cancel with ***********. I did so. I also recorded the conversation and took a pic of the key turnin because she would not provide proof. Of course I knew that it would be an issue later. When I disputed with ***********, the hotel said they do not give refunds…..even though it was impossible to stay in the room. This is a ploy to try to keep a customers money even though the hotel breached the contract. This hotel is a fraud. I highly recommend that you do not stay here.