Atlantic Surf Pods - Campsite

Absolutely awful experience and disgusting customer service. Paid for the tree house which after one night was leaking from the rain so we had to be moved (we were not informed before hand that this could leak in bad weather and there is electrics in the room with no signs telling you not to move them due to water etc), the owners were ‘in town’ when we called so had to wait around for them to arrive back to see the situation, they were not surprised and it was immediately clear this happens a lot (looking into reviews afterwards it definitely does) so we were offered to move to a pod but had to wait 2 hours for it to be cleaned, we then received a text where we were offered £15 back from the £375 we had spent even tho we now had a cheaper accommodation and less appliances than we had paid for. When we disputed this one when leaving and asked for the £60 difference in cost between a pod and the treehouse, We were told ‘they can’t control the weather’, ‘if you were on a boat you would expect to get wet’, ‘you’re staying in a treehouse what do you expect’, you chose to move to the pod, you could have stayed in the treehouse’.. let me add here that there was torrential rain this weekend and a literal thunderstorm, the tree house was leaking, swaying and banging.. it would not have been safe or comfortable to be there, in the space of 10 minutes rain we already had to place a jug down and 2 towels to stem the leak. We spent 20 minutes making perfectly valid points and explaining why we felt £15 was not an adequate refund for a holiday that we had paid almost £400 for and then not received as advertised. The owner couldn’t have cared less, did not apologise once, called my partner stupid and then CALLED THE POLICE FOR HARASSMENT!! I have never in my life received such disgusting service, luckily I was recording the entire conversation, not a single aggressive word was said, no threats, no swearing, just a couple who were asking for the £60 difference back for staying in a pod (which would have cost £315) instead of a treehouse (which cost £375). We waited for police to arrive but unfortunately I had to get back home for work, have not heard anything yet as this was yesterday but I assure you I will be following this up.

We arrived Wednesday 23rd March 2022 and stayed for a few days . The pictures on the nets are very app. The pods are very cute and the heated floor warms the the pods nicely. If you are one for Glamping then the novelty of the pods will just right right for you. There are adequate cooking utensils for the barbecue and the barbecue grill and gas is provided. There are 16 pods with a small toilet and wet shower on the outside. The outside shower only gets Luke warm which is stated in the itinerary and there is nowhere to hang your clothes unless you want them wet as well..alternatively there is a shared bath and shower room where the shower is beautifully hot so there is an option. The Gentleman running the Pods Peter was always on call for our needs and was able to tell us that the grounds consist of 27 acres of land , there is also tree house and camper vans and cottages to rent a perfect place for a wedding party or yoga retreat hosting a hundred people or so but you would have to book this well in advance as the place can get busy at certain periods of the year. I would definitely go again and try one of his other accommodations such as the tree house. The wild life is also great to wake up to especially the cockerel and the sight of the peacock. one other thing to note is there are no electric sockets in the room which might not surprise the most ardent Glampers but the host allowed me to charge my laptop in reception.

I cannot leave a good review, this camping site is basic, nice palm trees but that’s about it. If you like the vibe of hen parties and stag parties with people loud and fires and football games then this is for you! The facilities are basic, no one on site to help, just mobile numbers left on the reception door which no one answers. The showers were cold and basic, only two taps for water, expensive for a camp trip. The owner did not communicate until a month after my stay. People were leaving because it was so bad! I cannot recommend as my holiday was ruined and cut short. Asked for some of my money back and offered just 15% off my next booking! Then silence …. Just like they do not answer their mobiles. The campsite is on a slope grass needed cutting so Maintenance was poor. I cannot give anymore than 1 Star! Not very large pitches and cars parked across others pitches if they had a caravan and awning. Great location for bude but that’s about it.