Suter Palace Heritage Boutique Hotel

Wir haben 2 Nächte in diesem Hotel verbracht. Wir hatten 1 Zimmer mit 2 Betten gebucht, aber es gab einen Fehler und wir bekamen nur ein Doppelbett. Pluspunkte: Das Hotel ist SEHR schön, auch das Zimmer und vor allem alles ist in einem sehr guten Zustand. Die Klimaanlage ist leise. Das Personal ist freundlich und reagiert sehr schnell auf eine Anfrage. Das Hotel liegt 2 Minuten vom Carol Park und seinen Geschäften sowie 15 Minuten von der U-Bahn entfernt. Negative Punkte: Lärm!!!!! Die Verglasung ist nicht ausreichend isolierend, unser Zimmer blickte auf die Restaurantterrasse, die Musik war bis spät abends sehr laut und man konnte nicht schlafen, bevor sie aufhörte. Auf den Fluren läuft auch Musik, etwas zu laut. Wir dürfen nicht vergessen, dass wir zum Schlafen in einem Hotelzimmer sind und ich gerne zu der Zeit schlafen kann, die ich möchte. Ohne dieses Lärmproblem hätte ich 5/5 gegeben.

Warm staff ready to help with anything needed. Very good restaurant. Cozy sleeping bed. Sauna. One of the best breakfasts I have ever had. Amazing view and location.

I had a very successful stay; the conditions were extraordinary, and the team was skilled and kind. It is a superb building steeped in history. Its unique and special design exudes a quiet charm. An extremely rare Murano chandelier, a balcony, and a superb terrace add to its allure. The restaurant is small and elegant. The food is delicious, and the variety of wines is just right. On this occasion, I want to congratulate waiter Adrian again. He is remarkable and someone I have rarely met in this world. I will revisit you. Thanks for everything!

Our experience at the Suter Palace Hotel was extremely negative. From the very first day, we felt coldly received, with most of the staff not even offering a smile. While a few staff members were kind and helpful, the majority were rude, unmotivated, and showed an arrogant attitude. The service fell far below expectations: twice we returned to find our room door left slightly ajar after cleaning, compromising our safety. Moreover, the cleaning service was inconsistent—on the first day, the room was spotless and well-prepared, but in the following days, it was cleaned only to a bare minimum. One unpleasant incident occurred when I left my shoes, neatly placed, on the windowsill of our room, which overlooked the main street, for just a few minutes. I was immediately contacted by a staff member asking me to remove them. I simply asked for clarification, assuming the request might be for safety reasons (asking, “Do you think someone might steal them?”), but their arrogant response was, “What did you say about stealing?” It seemed as though the staff member felt offended, as if I held a prejudice that I certainly did not have. I was then told to remove the shoes because they “ruined the hotel’s image.” Another disappointment was the lack of free water, which was an included service. One evening, after calling to request water, I was told that it had run out in the pantry, and no apologies were offered. The worst episode occurred when my girlfriend and I accidentally knocked over and broke a small makeup mirror. We immediately went to the reception to apologize. They told us we would have to pay €250 as compensation. This seemed like an excessive amount for such a small mirror, so I asked for an invoice to justify the cost, which they failed to provide. The situation escalated, but I eventually proposed paying half—€125—and they accepted (which we appreciated). However, before reaching this agreement, the manager, who had been called by a staff member, approached me with an intimidating demeanor. When he shook my hand, he did so with excessive force, almost as if to challenge me. Only after I paid did his attitude change, and he shook my hand normally. Overall, we never felt welcomed or safe during our stay. The atmosphere was oppressive, and it felt as though our presence was barely tolerated, as if they were doing us a favor—despite the fact that we paid to stay there. Additionally, the gym was tiny, completely unworthy of a 5-star hotel, and the terrace was inaccessible, likely open only in the summer. Positives: The breakfast was good and plentiful, and the hotel’s structure is undeniably beautiful and elegant, with charming antique-style decor. Unfortunately, none of this compensates for the poor service and unpleasant atmosphere we experienced.

An absolutely amazing experience in aesthetic delight and comfort. I felt like I was living in a fantasy. This heritage-listed hotel has everything in terms of comfort, beauty and luxury. The restaurant is very good and the breakfasts are excellent.

Definitely unlike any hotel I have ever stayed at. The room was quite elegant. Front desk staff were very accommodating. Everything such as the AC and WiFi worked flawlessly. The private terrace provided a stunning view. The only possible downside for some visitors is that Suter Palace hosts many events so sometimes there is a large group of people there well into the evening. With only 14 rooms and a handful of suites in an historic building, you will feel like a VIP at Suter Palace.