We stayed last night in one of the bungalows at the Lodge. The room was really nice, rustic and in a very picturesque setting. We got up early this morning for sunrise, then a nap before setting off on the next leg of our trip. The room was really warm when we got back to it, which was very welcome as it was so cold outside watching the sun (like around 50f). The location is amazing.... however, when getting dressed this morning and needing a hot shower, we discovered only freezing cold water! We went to main reception to report it, to be told that as the buildings are 100 years old we should not expect to have hot water. The customer service was very poor, and from the first clerk not even an apology, or an offer of a different room to shower and wash. He said he could send maintenance, but they couldn't do much. We checked out not feeling like valued customers, and not clean. We paid over $400 for the privilege. Great location, but the staff and facilities could do much better.
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