Holbrook Manor & Spa

I stayed three nights, the first night there was package in my bathtub down the the wedding downstairs , staff knocked so heavily on my room and people keep coming in to check, I was told I could not use my shower for the first night, there was a lady mentioned there will be compensation. The whole hotel was holding a wedding it was terribly noisy for the whole night. The next day they give me another room, and when I checked out and asked about the compensation, the guy at the reception asked me about the name of the lady who told me I have a compensation! She didn’t even tell me her name. Very terrible experience , staff are polite but not willing to do anything .

I would like to say a massive thank you to the lovely housekeeper think her name was gemma i couldnt unlock the door the room 23 on Tuesday the rooms was spotless windows open when i arrived Gemma is a lovely professional housekeeper

When I booked afternoon tea for my daughters 21st birthday, I checked that we could sit in the actual Manor House section, as it states on the website, they will do this for intermate groups. I further explained, it was really important to do this as we had been some years before, with a family member who is no longer alive. They confirmed that this would be fine as we were only a small group. Upon arrival, after waiting for attention at reception, we were told to go to the Garden Cafe, part of The Club. I explained this was not what I'd asked for at the time of booking. The gentleman seemed uninterested and just kept saying it would need to be in Garden Cafe. We sat down, in a very hot uninteresting room. The fan was on, but aimed at the serving counter and the window was open directly behind it, making the room even stuffer. We confirmed that we had paid extra for one of the afternoon teas to have a glass of prosecco with it. I was pointed to the fridge to get a miniature bottle myself. We were not offered any top ups on the hot drinks, and the one with the prosecco, didn't even get a hot drink! The small sandwiches were fine, but very boring. The scones were all identical sizes, and looked exactly like the ones we buy from Asda in a packet. The jam in an individual serving glass jar and the cream in an individual serving plastic pot. The Little cakes, had obviously been bought in frozen and defrosted, as most had damp bases. 100% NOT HOME MADE. At no point did we get asked if everything was alright by the person serving us (there was only one) who was often not present anyway. When we finished, we didn't know where to pay as the person serving had not been present for sometime so walked back to reception. I was given our bill price by the gentleman, who asked if everything was alright. I said that "it definitely wasn't worth the money" and explained what was wrong and again mentioned the disappointment in not being in the Manor House. I went on to show him the page on the website that said it was available for intermate groups. He said intermate meant 10 -20 people! He did not apologise, offer any discount, or even look interested in what I was saying. We then had to go back into the cafe to pay. We got the impression they were used to people complaining. My daughter then went onto have a prebooked Spa treatment, which she said was OK, but not great. Really disappointed. Will not go back, and will not recommend to anyone.