The Black Swan Hotel

It was a pleasant stay as hotel is near to all the tourist attraction. Breakfast had options. I reached the hotel in the evening. It was little difficult to coordinate to open the gate as there was no one at the reception. I would recommend this hotel if get this at decent price

The small cozy hotel is located in the center close to important places of interest. The room is small but enough for two people considering the fact that you spend most of your time in town rather than in the hotel. The breakfast is excellent, wide variety. The room was clean, towels replaced on a daily basis. Some minor changes could make your stay even more comfortable. For example some hangers in the bathroom would be needed to hang more towels. Same is true for the room itself. We got one chair in a double room so two would be better. And there is nothing you can put your suitcase on so this could be easily fixed. People at the reception are very helpful, Sara was absolutely fantastic helping in any way she could.

We love Bruges and have visited and stayed in a different hotel each time. This was good value and they had a family room available. We arrived at 1am, communication with the hotel was excellent. We couldn’t find the pre booked car park so we used the Langstratt car park. On arrival we used to key code to get in and the envelope with our key was left at reception. Room was a little dated but so comfortable. The reception area and breakfast room were beautifully decorated for Christmas. The hotel is in a good location and we couldn’t fault our star. Breakfast was plentiful. Would definitely stay here again.

Our first visit since the rebrand from Anselmus. Refurbished room was very small, nothing like the photos and not one we had stayed in before. Previously, rooms had a bath, this just had a small shower with nowhere to hang wet towels, no hooks. The basin in the bathroom was new, looked stylish but it was impossible to wash hands or face without soaking the entire washing area as the single tap in the middle was not moveable and the off tap was at the back of the sink. It looked stylish but was badly designed. There was a kettle with no cups or coffee, so not much use. The wardrobe only had 2 hangers. There were workmen working on the front part of the hotel and there was quite a lot of dust. Reception were very helpful but no help with luggage up 2 flights of very steep, windy stairs. It was ok for a short break but we would probably look elsewhere if we go again.

We stayed here in a quadruple room for 4 adults. It is a lovely hotel, a lot of stairs so isn’t that accessible for those with limited mobility. We stayed here for the Christmas markets which was just a few minutes walk away. It is a safe hotel where the front doors get locked and you need a code (which you get at check in) to enter after a set time. Breakfast was nice, continental with toast, doughnuts and fruit. The rooms were big and clean. It was a quiet hotel too which was good after a full day at the Christmas markets. We would definitely recommend staying here and would return again if we were in the area again.

It was a nice hotel, the staff was excellent, the breakfast was good, the hotel was in good location,and the hotel was nicely decorated.. The staff in front desk,at the breakfast table and the house servicing staff all were very good.