The Originals Access, Hôtel Bordeaux Lac Bewertungen

Antwort der Unterkunft: Hello, You have already published a review of your experience, we regret this persistence. We remain available to answer any questions you may have during the booking process and on site. We are sorry to read your very harsh words about our team. We hope you keep good memories of Bordeaux. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac +33 5 56 69 10 86

Antwort der Unterkunft: Hello, Customer satisfaction is our top priority and I regret if you had a misleading impression of our establishment from the images we provide online. We try to represent our hotel as accurately as possible and remain available to answer any questions you may have before your arrival. There are no toilets at the reception and we have never communicated on this subject. Your comments are exaggerated, we advise you to read all the details of our services, when making a future reservation. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac +33 5 56 69 10 86

Antwort der Unterkunft: Dear Madam, dear Sir, I am happy to know that you are generally satisfied with our services despite this mixed grade. Our promise is to guarantee you a convenient and comfortable stay in Bordeaux. We select comfortable bedding, quality products for breakfast and we do everything possible to welcome you in good conditions. Thank you for underlining our good quality-price ratio, it is indeed a remark that our guests do not hesitate to share with us, for our greatest pleasure! See you soon, Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac +33 5 56 69 10 86

Antwort der Unterkunft: Madam, Sir, We have taken note of your comments. Your remarks regarding cleanliness are surprising, and we would have appreciated it if you had informed us directly at the reception so that we could address these points immediately. While we are not immune to mistakes, we are always ready to resolve them as swiftly as possible. Regarding breakfast, we regret the issues you encountered with the coffee and cappuccino machine. Please do not hesitate to inform us of this type of malfunction as soon as you notice it, so we can provide a quick solution. Finally, we are proud to support these young professionals in their training and provide them with all the tools they need to succeed in their role. We hope that, despite these inconveniences, you will retain a pleasant memory of your stay in Bordeaux. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac +33 5 56 69 10 86