Residence Inn Brownsville

The room had a moldy smell. The workout area/gym was so small🤏🏼, I doubt a second person could fit in there with you. The “free” breakfast is your typical “free” food. You get what you paid for. I doubt I’ll ever be back to this hotel. There is a courtyard next door that my colleagues stayed at and they seemed to like it.

Overpriced. We stayed in a two room suite with queen bed and kitchen. Dark poorly lit hallways. Nonfunctioning rear door access lock. Shower hot water unsafely hot. Dark wall to wall carpet into bathroom sink area. Perhaps rest of hotel is better. Staff were very nice and friendly and the breakfast was better than average. Management seemed concerned, I suspect that they will improve.

Exterior condition of the property is nice, but my room was very dated and not clean in the bathroom area. Mold on tiles, dirt/hairs on floor, broken toilet paper holder, old furniture, and just a feeling grime in this room. I didn’t bother requesting another room because I was only there 1 night on business, so I just toughed it out and left next morning. Nice staff at the place for sure, but likely will not return.

I enjoyed my stay here for the most part. The location is quiet, especially considering it's right next to a main highway. The area is not particularly pedestrian friendly, as the busy Frontage street was lit but had no sidewalk for long stretches and Old Hwy 77 behind the property was not busy, but dark and also no sidewalk. I think hotels on the east side of Hwy 83 are probably better if one wants to walk around. My room was spacious and mostly fine, but a portable AC unit was put in because the original wall AC unit was broken, and the toilet kept running all night. The next say the handyperson replaced the flapper and it mostly resolved the issue. Breakfast is pretty standard, with scrambled eggs, waffles, bread/bagels, juices, available every day. There's a couple of items that get switched out so I didn't get bored. The staff and service are excellent. No notes.

The staff was very friendly. The room was nice and clean. Definitely will be back when in town

Definitely an average stay. Some good things some bad things. Not sure they'd be able to fix any of these things without a major renovation. My room, 318, was large but very damp inside despite the A/C running. The A/C system (there were two) worked marginally. There was a window unit that runs constantly - it's never able to reach it's desired temp because it's undersized for the room. The room A/C blows out warm air (hence the window unit). Instead of fixing the A/C in the room, they bandaid it with a window unit. There's some presence of mold. The room smells of it and the table next to the TV stand has visible water damage. The shower head was absolutely gross - I actually asked for this to be cleaned because I didn't feel clean after a shower. After coming back to my room that evening, it didn't look any different even though I was told that maintenance would take care of it in the morning. Now on to the bright spots from this stay: the breakfast and the staff. Very friendly front desk staff and kitchen staff were very helpful. Breakfast varied each day with the main items being the same. It would be nice to see more fresh fruit options but I get it that it's quick breakfast option. Parking was never an issue. For security, you have to use your room key to access the main doors after 11pm, I think. Lots of airline employees stay here from what I've seen.

Not one of the best Residence Inn experiences and as a Platinum member I’ve stayed in a few. Outside the hotel is nice and looks newly painted. The outdoor pool is nice though jacuzzi was removed over a year ago apparently but unsure why and signs still indicate there is one. Breakfast just ok, I’ve had more food choices at a Fairfield. Staff friendly, parking easy. Hotel on a very busy road. Interior average, a bit dated. We were advised on Marriott app and at check in we would receive daily housekeeping. Day two we left at 10 am and returned at 6 pm. No housekeeping has been done and we had no fresh towels. Housekeeping staff had left for the day we were told. No dishwashing powder provided in room. We were given an upgrade due my status to a room overlooking reception roof and a bedroom window that was damaged so you can’t see out of it properly (see photo). Main issue was could not get internet via Marriott wifi on my laptop but could on my iPad and phone. I spent over 30 minutes with Marriott wifi tech team on phone and fixed issue only to have it happen again later in the day. Called a second time and another 30 mins it was fixed again. Unsure what will happen when I check into Fairfield in another town tonight. No issue with my device, just Marriott wifi suddenly not recognising my device anymore despite it being fine at all other Marriott stays prior.

Hot tub by the pool is shut down, towels by the pool are no longer provided.

Called ahead of time to get 2 rooms next to eachother for family, and was told this was fine. Upon arrival, was told this may have been fine earlier in the day but at the time we checked in it could not be done. Also, we were told we could have rooms off the ground floor and away from facing the parking lot, yet these were also unavailable upon arrival. The hotel housekeeping and loud door closing is also very noisy early in the morning and woke us up. The front desk was also unable to accommodate a late checkout even after all of the unfortunate inconveniences, and the staff came to ask multiple times if we were checking out the last day of our stay as if they couldn’t wait to get us out of our rooms. The hotel itself is fine and the breakfast every morning is excellent. After a very long travel day and a stressful trip ahead, it would have been much better if the hotel would’ve kept their word about accommodating the requests prior to arrival. I understand it’s Memorial Day weekend but it’s still Brownsville, a relatively small town, and they should be able to provide good service