Michelle
31. Dezember 2023
Booked 2 nights at the property, the first day my husband had to carry the laundry to the laundry room himself & they stated they were short staffed. We asked for fresh towels & linens to replace the old ones & never received the blanket, when i went to the front desk the guy was extremely rude said they were out of blankets & I needed to go back to my room NOW when i asked for a manager, i had to call the complaint line & sit in the lobby at 1am in the morning for almost a hour before he finally said, "oh i have an idea & went & retrieved a blanket from the same laundry room my husband walked to the prior day! Spoke to management & she just made excuses for him & finally said she'll bring it up in the next meeting! Horrible experience, we frequent the Marriott & we've never had issues before!
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