Premier Inn Norwich East (Broadlands/A47)

We have stayed at this hotel numerous times over the past 20 years. This stay will be our last. The hotel is dead. We were advised on arrival that we would need to book a table if we wanted dinner. This we did. Went to the restaurant / bar and there were only 4 other people there. There was a barrier across the front door as they no longer welcome walk ins, only guests. No bar staff, you had to push a bell to get service. Loud music, which we asked if they could turn it down. They didn't. Beer was flat, so we went over to Fieldfare for something to eat. Went down to complain in the morning, there was no one there, so we simply left out room key and went elsewhere, Now attempting to get a 2 night refund. I would advise to avoid at all costs.

Have stayed here many times now, convenient location for us but more importantly it’s all down to the consistent faultless stays.. Always greeted with a warm welcome, the Staff are so friendly, nothing ever too much bother. Spotlessly clean, comfy beds, good sized bathroom & great shower. The large fan in the room is great for the warmer nights. Special thanks to Sherrie for always going above & beyond to make sure our stay is every bit as good as the previous one. I’d also like to thank Graham for the delicious meals we had in the restaurant during our stay, perfect!

Another great visit to this hotel the staff are very friendly and can't do enough to help, big shout out to Nic and Sherrie great service at breakfast and always have smiles on their faces thanks ladies. Beds are comfortable and rooms always clean worth a visit

First class service especially from Sherrie, we had a funeral to go to and needed to check in early and she reassured me all would be ok! She is such an asset for you. Also the welcome was so friendly. Would definitely come again! Sherrie is such an ambassador for Premier Inn.

Friendly welcome on arrival, free parking, room very clean. Room was extremely hot but there were two fans in the room which helped slightly. Breakfast was nice and the breakfast team friendly and helpful. I would like to give a special mention to Sherrie and Graham. Who kindly baked fresh croissants and bought to our table! That was very kind of you especially when it was so busy. Thank you to the whole team here .

Staff very helpful. Interesting trip for breakfast and meals. Travellers go down a hallway that twists and turns - no longer open to public. Had twin beds to 2 days / would have preferred a double as single occupancy and a 6ft 4. Clean / and just what I expected.