Location, AWFUL! Looks so run down and the noise is ridiculous. Atmosphere, I have no comment! The rooms, where do I start?! Had a 'small double' it was not a small double! It was big enough for one and a single bed. Cells in Bedford HMP are bigger than the room I had. When called the Blok74 reception all I got told was that the room I booked was recommended for a single person! But yet sells On sites as a small double and I they knew it was two of us checking in. It was booked months before. Even booked an extra night before we went due to the trains being stressful on the Sunday. And was still not told when I booked this over the phone direct with them. The bed was against the window so only one person could get out of it. The bed, well! We arrived to find the sheets filthy. And that is an understatement. Photos will show you clearly what we had on arrival. It was horrendous. Stained duvet cover, stained mattress protector, long hair all over the sheets. Broken cabinet next to the bed which had the odd knife and fork. A coffee machine that definitely had not been descaled or cleaned in months, possibly never! Then to find the kettle was broken and had never clearly been descaled or cleaned. Then to the walldrobe..or not! Not a single place to hang your clothes up. Not even a hanger! Their excuse was a metal rack on the wall..with no hangers or hooks! Then to the bathroom... I have no words! The pictures that we had of this and the room are nothing like the room we had. Pictures tell it all. There was no hot water Sunday or Monday morning when leaving. I felt dirty from the whole stay. I have never and I really do mean this, NEVER stayed in a hotel like this in my life. 44yrs of it. It is like a slum. Brighton we live and have been going for years. But that now unfortunately has ended the desire to go back. We cancelled our may holiday due to this experience. The carpets were filthy, there was not even a fire alarm anywhere if there was to be a fire on the top floor, in this case we were in room 10 right at the top but not a single alarm or instructions if anything was to go wrong. When approaching them all we had was attitude. What do we want them to do then because she could not accept the fact it was a dump! Then when they was to come and change the bedding, the supervisor was apparently horrified. Not at any point was we offered a refund, only asked if they could find us elsewhere and we agreed but had no call back. Never again will I stay in Brighton. It is a shame but seriously this place has really gone down hill. I feel tired, stressed and needy another break thanks to this horrendous experience.
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