Best Western Heronston Hotel Spa

工作提前完成，最後一晚臨時取消都可以接受，非常感謝。酒店的餐食也是比較好的

在這邊經常住的酒店 乾淨衞生也安靜

Most things about the hotel were excellent. I had a wonderful full-body massage (it was my first time having one and the therapist made me feel very comfortable), the staff were all super friendly and welcoming, the room was spacious, clean and comfortable and the food (both breakfast and dinner) was delicious. The only thing I was keen on was that every time you wanted to go to and from the pool/spa area you had to go and exchange your key at reception. This involved walking through the bar, past the restaurant and into the open reception area, which doesn't feel very comfortable or convenient when you might be in a dressing down or something. It would be better if the room key cards also opened the spa. But apart from that, I had a wonderful stay and I recommend it.

Not the best, check in was slow and could not find it but then did? then wanted to charge me again despite pre-check in and already paid... room quite a distance and had to take all my luggage up stairs myself. Had no water which was switched off and not advised which getting ready for a wedding was so frustrating. Wi-fi was very poor even on guest account really bad signal and kept dropping.

3rd time there, it the first time we had a bad experience. There were parties going on and we got no sleep. Complained to the receptionist she didnt seem to care got given a business care to complain as nobody was present management wise. Complained by email.

Staff at check in were great and recognised us from previous visits which was nice. We were allocated a double though despite our package stating twin. This was sorted for us although it did take two requests which is unusual here I must admit. Rooms were tastefully decorated and spotlessly clean. We didn't experience any noise and the room was a constant good temperature. Tea/coffee facilities available. Spa treatments as always were excellent and the pool area was clean and relaxing. There is access to a sauna and steam room which we didn't use on this occasion. The jacuzzi was still out of order and I suspect it will remain like that. Evening meal was served in the bar as it was Sunday. My preference would have been the restaurant but at least we had the same menu. Some good options were on the Table D'hote but on this occasion the food wasn't as good as we've had previously had here - chips were luke warm and the vegetarian lasagne just wasn't what was expected. Drinks were great and competitively priced. Breakfast was in the restaurant area and it was nice to see that the hot breakfasts were made to order. There were buffet items such as tea, coffee, juice, toast, pancakes, cereal, yoghurt, fruit etc which were available to guests in addition to the cooked breakfast. Overall we had a lovely relaxing stay so will definitely return. The only reason I've not given 5 stars is the evening food - it could have been better.