Radisson Blu M'Bamou Palace Hotel, Brazzaville

環境：不錯，可以的

Hotel has many nice amenities: on the river with views of DRC, yet rooms are a bit aged. Breakfast attempted to be western yet had some misses. Currently, best hotel in city. Try Paul Restaurant for a quality option with french options. There are huge suites facing water.

I have been staying at the Radisson Blu in Brazzaville regularly since 2019. There are inconveniences every now and then. However, the experience had generally been positive. The airport shuttle was reliable. The property was beautiful, and the rooms and amenities were comfortable. However, things seem to have changed significantly late last year. My colleagues and I have experienced frequent and drawn-out power cuts and internet outages. This recent trip truly stood out. My flight arrived late, and the driver was not present, which was not unexpected as the delay was about two hours. However, when I tried to call the hotel, the network was down, and my call could not go through. At first, I thought there was something wrong with my phone, but several strangers (including the police) and a colleague tried to call for me, but again, no one could be patched through. I was the last passenger remaining at the airport that night. When I checked into my room that evening, the room temperature was around 24°C. I thought the temperature would lower with time, but this did not happen. My room did not reach 22°C until 3 a.m. I tried asking the front desk about this problem three times during my week’s stay, and no solution was offered until my last day, when I was finally offered a room change. However, this room’s temperature was even higher than mine. It was difficult to fall asleep. I was told that the generators did not power the AC and were being replaced or repaired. Frankly, this was rather shocking since this hotel is part of an international hotel chain where a certain standard would be expected by their international clientele. I tried emailing the general manager with no response. When I asked to see the manager, reception said that he was out of the country. In fact, I no longer use the hotel restaurant or room service because the service quality is so lacking that I would rather not waste time. Every meal at the restaurant takes at least three hours. It would take 30 minutes just to be acknowledged by the staff. Getting the menu would take another 30 minutes. Once, a room service order took two hours with no recognition of the problem. Instead of asking for a hairdryer or whatever I may need at the front desk, I bring everything with me just to avoid these interactions. Lastly, the gym equipment is in need of repair. I notified the hotel several times that one of the ellipticals no longer works. Now, all four treadmills have torn belts. I am frustrated and disappointed with my recent experience.