Hotel Deutsches Haus OHG

We booked months advance. It was a special occasion for my elderly mother of 82. We explicitly requested 2 of their best rooms. Upon arrival, the location was excellent, right by the castle and Cathedral. We were there for the Christmas markets. There are 4 steps into the hotel (no disabled or pushchair access). I had 4 suitcases and a travel wheelchair. No help provided to enter the property. No help to the rooms. A member of the public ended up helping. Reception is dull, tired, depressing and cheap. Our initial reception lady was outrageously rude and unhelpful. I refused one of the rooms and would have walked out if another hotel had rooms. Note they have several cell type rooms that overlook a dismal triangular courtyard, dark, with at least 25 windows looking at you, including the awful breakfast room. We stayed in one of the best rooms. High celings and clean. However, hard cheap flooring, awful broken cheap furniture, no drawers, no tea and coffee facilities. No water bottles in the room. Awful decor in general. One lumpy pillow per bad mattress, awful heavy cheap duvets (2 single duvets on a double bed made up of 2 single beds - apparently normal in N. Germany). I had to share a bed with my mum. Needed 2 extra duvets. No separate shower. No non slip mat in the bath/shower. No handle by bath or shower height. My mother felt so unsafe she could only have body washes. Tiny towels, had to ask for more. No restaurant (just an affiliated Italian restaurant). No bar. No concierge service. Horrible poorly furnished lobby. Breakfast was weirdly served on the 1st floor. Coffee was burnt/bitter. Very basic food. The same every day. I wanted to go home within hours. This property could be amazing. It once was. Fallen grandeur. Very dissapointing. Mrs Schilling was amazing and tried her best.