Clarion Pointe Wake Forest – Raleigh North

Staff very friendly and helpful. The room was a decent size and the bathroom was small. Paper thin walls as we could hear the person in the room next to us sneeze,cough,etc. We were excited about the pool and hot tub but upon further inspection it didn’t look clean at all. The morning breakfast was not very good. The housekeeping staff were friendly and gave us towels in exchange for our dirty towels as we didn’t need the room clean.

I would give no stars for this hotel at all if that were possible! After checking in the hotel the hallway smelt like smoke and upon walking into our room a roach was crawling up the wall. My son proceeded to take a shower and killed 3 more roaches while in the shower. Of course after this we chose to leave. We were in the room for maybe a total of 20 minutes. The front desk and manager refuse to give us a refund due to the shower being used. Hotel Manager was rude and actually hung up on my husband at one point when we tried to call for a refund the next day. We tried to get a refund that night of our stay, but the manager was not there after our complaints were addressed. I have called corporate and ******* and they have both contacted the hotel but the hotel still refuses to give us a refund. Absolutely ridiculous to try and justify a shower being worth $175 and not giving us our money back!! Most terrible experience we have ever had! The manager will probably respond to this review as she has all of them stating we should have take our issues up with the front desk. Obviously we did if we left after 20 minutes once our son killed 4 roaches in the shower. We went to the front desk when we left with our concerns and still no money was given back to us. No way justify a 20 minute stay and a shower with roaches as worth $175. This hotel should be ashamed.

This has definitely been one of our best hotel experiences so far. Amazing staff! They are always watching out for their guests. My friends and I felt like we were at home. The attendant in the breakfast area was very nice and helpful. She made sure we didn't miss out on any items. The breakfast had more items than we expected like fresh hot waffles, sausage biscuits, egg & cheese biscuits, scrambled eggs and fresh fruit. They offer Grits, different cereals, oatmeal with different toppings, and other basic items such as bagels and cream cheese, different types of muffins, different flavors of Greek yogurt (especially my favorite strawberry flavor), juices, fresh hot coffee, tea, etc. in addition to the hot breakfast items. My friends loved this place as they liked playing the shuffleboard and pool table while enjoying the adult beverage(s) they bought from the Marketplace at this hotel. Some great beer and wine. They even got into the pool and relaxed in the spa the day before we checked out. We will definitely be coming back!