The Highwayman Hotel

The Highwayman Hotel is on the edge of the Peak District, located in a rural, peaceful setting with ample parking. I stayed at the Highwayman Hotel (formerly Premier Inn West) for over four weeks while I completed my studies. Having stayed in many hotels across the UK I can honestly say that the staff at the Highwayman Hotel provided some of the best customer service I have experienced in a hotel setting. The staff are friendly, considerate and have a wealth of knowledge about the local area. During my time at the hotel I stayed in several different rooms; I slept well and woke feeling rested. The rooms were clean and comfortable with ample heating to make the room cosy in the winter weather. There are some amazing views of the countryside from a number of the rooms on the first floor - ask a member of staff for a room with a view! Every member of staff at the hotel made me feel welcome and valued as a customer. There was always a friendly face at reception if I needed help or information - any issues were quickly dealt with. I am pleased to tell you all that I passed the Royal Horticultural Society qualification with MERIT. A big thank you to the cleaning staff who went out of their way to be as quiet as possible while I was studying, it made a difference, it allowed me to concentrate and focus on my work. The breakfast at the Highwayman was delicious, in fact its one of the best hotel breakfasts I've had - a breakfast full of flavour - quality produce presented with care. Thank you again to all the staff at the Highwayman Hotel.

Visited in Jan 25 it was of course very quiet, as many places are but it they aren’t even going to try then I’m not surprised it’s that quiet. Children’s food offering is laughable, Chicago town microwave pizza? Come on! Whoever wrote this menu couldn’t care less about people. The food as a whole kind of ticked a box, it was more or less as described on the menu, but lacked any care, scruffy plating, cold plates, no seasoning forgotten items, bearnaise sauce had no tarragon - so hollandaise then. Clearly Chatsworth and cavendish group don’t care about anything other than their flagship properties. They were understaffed. Heard one lady say she had been on since 6am it was almost 9pm, they were trying their hardest but only so much they can do. Sticky toffee was like a tin of syrup sponge with the sauce taken away and a ball of cheap ice cream. Overall decidedly underwhelming. Bring back the old beefeater. At least that was trying to offer some sense of hospitality rather than squeezing as much margin out of every meal

Booked for an evening meal after visiting Christmas at Chatsworth. We appreciated sitting by the lovely log fire as it was a freezing cold day. Nice atmosphere in the restaurant, although expectedly for early January, it wasn't very busy. Staff very friendly and helpful. We ordered main meals, desserts and wine which we all enjoyed. Nicely presented and piping hot food and good choice considering 2 of us are vegetarians. We'll be coming back.

Generally the room was on the tired side. Unfortunately it looked like it hadn’t been hoovered and in walking into the room you could smell drains. The bath had obvious signs of old wear (discolouration) and we had to give the toilet a clean when we arrived. Simple things like trims on the bedside tables were removed showing the glory of MDF. Then at breakfast no sausages as they were waiting for the order to come in. Come on guys, think ahead and sort this out.

This review should have been written in the Summer. During May, June and July I stayed at the hotel on multiple occasions. I was dealing with family problems and the help from all the staff made all the difference. I must name Katrina and Julie for their sheer kindness and for solving countless problems. I could not fault their professional attitude. A great team. All the best to the Highwayman Hotel.

Food was cold the beef was like boot leather , the salmon was over cooked no sauce or butter on the under cooked vegetables, the half chicken was evidently a battery farmed one unedible . No sauces this was blamed on them taking over from beefeater several weeks ago I don’t think this is the standard the Chatsworth now chain is wanting but …I went to the Cavendish with friend we sat in the garden rooms the service was poor to say the least the food when eventually came 1 hour after ordering was nice ..I really think they need to sort themselves out with staff and the chefs as the food is not great for the price !