carolinetD1244XH
27. August 2024
Stayed there as part of coach trip - there were many positives - on arrival staff were very pleasant and friendly - dealing with 50 people in a group isn't easy * Room was excellent, bed comfortable,on ground floor ( possible idea to have showers on ground floor for those who would struggle to get out of bath) * Breakfast - Continental - plenty on offer , pastries, cereal, toast, jam, yogurt,fresh fruit, orange,apple juice etc ( some asked for porridge/scrambled egg ( wish I had known sooner but this was accommodated) Then hot food - many complained only vegetarian sausages & didn't like them so maybe a different option pork/beef but maybe not the option to do this .. * Bacon - cook seems to do a range of well cooked & lightly cooked Hash browns,beans, mushrooms etc * The natural yogurt spoon could be changed more frequently ( as some people are messy so yogurt over spoon etc) * Dinner - sadly this was such a letdown - I realise it's hard to keep everyone happy but some of the choices were horrendous * An idea for staff especially for a coach trip - instead of handing a menu option to tick what U want for dinner - sit down with chef each month and find out especially for big events that 3 day evening meal menu and put down on A4 form for 3 days & leave in the room for them to complete or hand over on arrival & then bring down each morning - because some didn't get forms or didn't attend dinner so then didn't complete form which would leave shortage of food prepared... * The staff in morning are very quiet and pleasant ladies and will accommodate where possible.... * Evening meals were disappointing and again lot of mix ups which leaves guests agitated but staff remained calm - ( I realise too some guests U just can't win ) * They had two large weddings on the Saturday which left staff under pressure too, especially when alarms went off at 6.20am as ladies had been flooded from wedding party - some women honestly it's embarrassing how they leave toilets especially NOT THEIR OWN - so additional costs to hotel of plumbers, industrial cleaners etc... * The hotel is close to connections but for anyone left to own devices there is only a garage across the road - I wouldn't feel safe walking about especially at night & lack of activities in hotel left you in Ur room .. overall for a stopover it was a nice hotel and served it's purpose ... * Staff sometimes have a thankless job and they honestly tried their very best accommodating their guests...so thank you...
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