Gastnutzer
14. September 2024
When we arrived at the hotel, we were shown to our room. The appearance seemed ok. Once the member of staff had gone, we stepped onto the balcony. There was a pair of trunks and other bits of rubbish. In the morning I went to have a shower and the shower door came off of its rails, and the piece holding the shower head came off of the wall. The A/C did not work properly and was very noisy. There was no table or draw next to my bed to I had to drag a heavy chair so that I could have my inhaler close by, during the night. I tried to contact customer services and other members of Accor staff. Had a promising reply, but then a lot of CC emails. Plus, this was meant to be a 'superior' room! Will definitely not be going back! I know it is a lower star hotel, but really some of the basic things were not right.
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