The Watermill Hotel, Sure Hotel Collection by Best Western

Very disappointed at the decor in the room It is very tired and need a complete refurbishment Holes in the tiles where the soap dispenser should have been Cheap Aldi liquid soap Cracked sinks surround Cracks in the bedroom walls and the most of the wall lamps hanging down to the point that they are about to fall off Also the breakfast was probably 4/10 The pictures on line do not portray the reality of the place It is expensive for the what you get compared to other places I have stayed in

No complaints apart from a phone call after I had left saying a leg was broken on my bed. I didn't notice and can't see the point of a call like this on my 8 hour drive home. However nice room and great staff and location

Lady on reception was AMAZING. She was super chatty and even walked me to the room. Room was comfy and good shower. Was a little noisy as the radiator keep filling up with a hissing sound all night but it was more white noise and I slept through it. Very easy to find and to park. Nice bar area. Would stay again

We had good time there and good service and beautiful place! Grateful all

I booked this hotel because it said there was a bar an restaurant. Unfortunately both were closed, which on a rainy and stormy night was less than ideal. I wouldn’t have booked if I had known in advance that I wouldn’t be able to get dinner.

酒店環境還可以，不是傳統的酒店

I stayed here prior in April of last year and enjoyed a fantastic stay. This stay was quite different. I was given a room in the main building as opposed to the chalet I had last time. When booking in, I was told I had no breakfast included when I was sure I had booked it. The room was good but very hot. In attempting to turn the heating off, the radiator continued to pump out heat and turned the room into a sauna I had not asked for. I informed the front desk and they looked into it while I went for a walk. All attempts to rectify it were in vain so I was able to switch rooms to the same room on the floor above. I retrieved the email confirming I had breakfast included and she put this on their system. Breakfast was just as good as last time and parking was really good too. It was less of a positive experience as my first visit but I have to commend the lady who dealt with my situation as she was really helpful and went out of her way to sort everything out.

Very clean large rooms, very welcoming and friendly staff, highly recommend a stay if you are in the area.

This hotel is very run down and dated. The carpets were old and dirty.In the room the lights were either on or off, not possible to have the lamps on by themselves. The shower was a mere trickle.The breakfast was appalling, inedible and cold. A conference type flask was on offer for tea which was stewed and cold as was the flask made available for hot water. Would not recommend staying here. The one positive was Ali, a staff member who was exceptional. He really went out of his way to be helpful.