RiverRock Inn

As a repeat guest of the Rockland River Rock Inn, I was disappointed this time. Despite the hotel not being full and arriving at an empty parking lot, we were denied early check-in by just one hour. To make matters worse, we weren't even allowed to drop our bags in the room, which would have been a small but helpful gesture. The front desk staff didn’t seem empowered to make decisions, leaving us frustrated and unwelcome; this also happened on the prior trip. After this experience, I’ll stay in Orleans 15 mins way, where more options offer better service and flexibility.

We stayed for two nights and it was very nice , clean and very quiet. Its well situated and easy access off the highway. There’s no restaurant in the building but very nice places to eat in a very close proximity. We definitely stay there again and would recommend it to anyone looking for a place to stay.

The worst customer service I have ever seen! The staff are rude and dismissive. They are unprofessional and do not provide basic hotel services like room cleaning. The hotel is missing basic amenities like soap and will ask you to pay for soap - can you imagine in the middle of a pandemic?! Stay away from this place and stay anywhere else - you will save yourself a big headache.

Stay in Orleans. it will be cheaper. I was disappointed when we arrived at 1pm to check in as we were attending a wedding in the area at 3 pm. The place was completely empty and they charged us 35. 00 plus tax for an early check in so that we could get ready for the wedding. We had a number of rooms booked at the hotel and everyone I spoke with from the wedding was charged this rate. I find the practice unacceptable and I will tell everyone far and wide of my experience and never recommend this hotel to anyone EVER.... I will tell them to make the 13 km drive back to Orleans as it will be cheaper in the long run. I have spoken with locals that have informed me that they have a monopoly on the market as they are the only choice in Rockland. this is the reason management does not care about you the customer. Remember that they do not care. I am not one for writing reviews but public must be informed of poor industry practice. Last item is that my wife booked the room on our points, however my credit cards was still charged the 212.00 for the room. now the fight to get my money back.... less the early check in fee. argggg.

I am very well traveled and have stayed in many hotels around the world. The only reason I mention this is to negate some of the negative comments that I have seen below. I stay at this hotel on a regular basis and I have had nothing but great experiences here. The owner clearly cares about her hotel and it is very apparent by the personal touches that are offered ( i.e. an actual full bar of soap in the bathroom). This hotel is impeccably clean, has great service and is very reasonably priced. Whoever owns this hotel clearly knows how to make her customers feel valued. Thank you for the great experience and I will return.

Bel accueil, les deux dames à la réception étaient très gentilles. Chambre spacieuse et confortable. Le déjeuner continental est correct. L'emplacement est facile d'accès pour les voitures, mais moins agréable pour les piétons......