Les Galets Rouges Lodges & Spa

This Caribbean hotel and spa is a lovely Oasis on Basse Terre. The staff are very friendly and the relatively new establishment is located on a breathtaking cliff with fantastic views of the sea. A short walk down the hill and there is a very quiet beach with access to the warm water and a restaurant bar full of flavors and libations.

This is not a Hotel with hotel service. This is a tourist residence. Nice new room, quite small and clean. Service is a disaster. Réception, arrival, booking confirmation , everything is complicated. breakfast service is long… long… and not very kind neither friendly. This new resort is managed certainly by people who made a financial investment ( with support of EEC funds…) but do not have no experience of providing guest services to people. Do not consider you will be in a high level service place or a hotel service, minimum here is the rule. Management is totally absent of the place. Asked to meet them to complain and explain what “service” means, they do not care , same for the employee who are not coming from the hotel and service industry. What a pity because the location is beautiful.

We arrived after a very long trip from Denmark. Noone spoke english We had to order breakfast The room were nice but our friends aircondition didn’t work so they didn’t get any sleep. The breakfast is only at our room. We should make out own coffe which was quite cold and very small. We had one tiny tin of milk. We startet to heat the coffe in the microwave after brewing it. We couldn’t get any cheese and There was a limit in all the breakfast which meant you could get yoghurt and fresh fruit. Fresh juice cost 7€ which is a lot comparded to the very high price for the room. We have never ever got so little breakfast. There should come fresh bottle of water, snacks and rumpunch very day. We only got two 500 ml bottle of water. The day bfore we left my kimono was taken and no new left. Our friends only had aircondition one night and they couldn’t get in touch with anybody at night to help. The restaurant was never open. We paid way to much for this place. We stayed close to Pointe-a-pitre the last night after our Cruise and the weather and service were so much better. We will never recommend the hotel to any and especially if you don’t speak french. The price is so high that you should expect a service way higher then this. And by the way. Our friends never head from the hotel after they asked for a refund because of the missing aircondition

Room not ready till 4… I asked if possible to see if we can get the room a bit earlier .. 3:30 Was the best she can do. The host then sent us to their “private thermal bath “ while waiting for our room. We made not 1 but 2 trips to Look for the so called thermal bath … to only find it was broken … I am certain we are not the first family to Wait for a room to find the “thermal bath” broken. We are currently still waiting for our room and not 1 person asked if we would like a glass of water or tea. Sorry to say … the Holiday Inn gives you a warmer greeting .. wish I could tell you all differently:/

Love this place! Beautifully decorated rooms, private outdoor space for each room, gracious staff who was very helpful. Note breakfast is only served in your room (good breakfast by the way) and a safe feeling about the place. There is a small beach and restaurant a short walk away. We really enjoyed our stay

This hotel is an amazing discovery. This place is the place to be at Bouillante for admiring nature, in silence and peace. The food is perfect because it's a genius Melting of usual Caribbean food and the modern one without killing our culture. Everything person of the staff are so kind. The place is very clean and everything is so nicely use. By the way, the place is bigger than expected so if you have issues with walking, please tell the staff before coming they Will arrange something for you. This has to be known because it's a kind of hotel we don't have by the past. The price is acceptable because there is a lot of good in material, taste and fresh food food. Coming here will never be an error so if you came in this area, you should try this I will definitely adopt it !