Iglika Hotel Borovets

Do not stay at the hotel Iglika. The first issue occurred when my sons returned from the spa only in their bathrobes and were met by a cleaner in their room, despite the “Do Not Disturb” sign. The cleaner shouted at them in Bulgarian and demanded they either vacuum the room or give her 10 lev after pointing at my son’s money on the desk. My children are young, and this behavior is completely unacceptable. When we complained to management, they did nothing to address the situation, simply stating the cleaner said “they wanted to vacuum.” They won’t even hoover their rooms at home !! On another occasion, the cleaner entered my son’s room without knocking. To make matters worse, a pair of our boots were stolen from the ski storage. When we reported it we were told they had no cctv and no further action was taken. At checkout, the reception tried to charge us for items from the mini bar we never used, and I overheard multiple other guests being charged for items and services they didn’t buy. On a positive note, the rooms were modern and clean, although three of the lights in our room flickered throughout the entire week. The hotel itself was nice, and the spa and pool were pleasant. The bar staff were friendly, but the reception staff were rude and unhelpful. The food was average—nothing special or exciting. It wasn’t bad, but definitely not worth writing home about. Given all the issues we faced, I highly recommend paying a little extra and staying at the Rila Hotel instead. The service at Hotel Iglika was unprofessional, disrespectful, and downright unsafe, and I will never return.

Our stay in Borovets was nothing short of amazing, thanks to this hotel! The staff were incredibly friendly, professional, and always willing to help with a smile. The facilities were top-notch, from the cozy and clean rooms to the well-maintained communal areas. The restaurant offered delicious, fresh and varied food every day. Highly recommend this hotel for anyone visiting Borovets—you won’t be disappointed!

Shocking service! Towels, toilet roll and robes never changed for us. Ran out of toilet roll multiple times so had to go to reception to ask for some. Had the please service room sign out for honestly 4 days as we wanted our sheets changed, they never were changed once! Went for dinner one evening to discover a chicken on the plate basically ALIVE it was so so raw, asked to see a chef and he shrugged and said sorry! Were not offered one thing after this. 15 of us stayed her and not one person has a good word to say. Staff are horrible, absolutely useless. Claims to be a 4 star but it’s definitely no more than a 2 star!